Internal Careers

Transformation Manager - Customer Intelligence (12-Month Fixed Term)

Your Impact

This is an exciting opportunity to shape the future of customer intelligence at Asahi. As Transformation Manager - Customer Intelligence, you'll lead the establishment of the governance, processes and data foundations that enable the business to manage customer information consistently and effectively. Working across Commercial, Technology, Sales Operations and Customer teams, you'll help create a trusted customer data foundation that supports future CRM, analytics, reporting and AI initiatives.

Key Accountabilities

• Lead the design and implementation of customer data governance frameworks, standards and processes.
• Establish foundations for customer insights and reporting, AI and advanced analytics.
• Establish a single customer, contact and outlet data model across multiple systems and platforms.
• Drive customer data quality improvements, resolving duplicate, incomplete and inaccurate records.
• Define ownership, decision rights and control mechanisms to ensure long-term data integrity.
• Partner with business and technology stakeholders to implement sustainable customer master data capabilities.
• Monitor data quality performance, identify improvement opportunities and enable future customer intelligence use cases.

About You

• Experience delivering data governance, customer data, master data management (MDM), business transformation or customer intelligence initiatives.
• Strong understanding of customer data models, hierarchy structures, data quality and governance principles.
• Experience working across complex business and technology environments, ideally involving platforms such as SAP, Salesforce or similar enterprise systems.
• Ability to translate business requirements into practical frameworks, processes and operational standards.
• Strong stakeholder management skills with the ability to influence, collaborate and drive outcomes across multiple teams.
• Background in consulting, data strategy, data governance, analytics, customer operations or transformation environments will be highly regarded.