Commercial Business Analyst – B2B Customer Portal

Location: Melbourne
Employment Type: Full-Time, Fixed Term Contract
Department: CX - Customer Transformation
Reports To: Senior Manager, Customer Portal

Job Summary
We’re seeking an experienced Commercial Business Analyst to support the delivery of our B2B Customer Portal transformation.

Reporting to the Senior Manager, Customer Portal and working within our Customer Transformation team, you’ll lead discovery, current-state analysis and business requirements definition to ensure portal capabilities address clearly defined business needs and are delivered effectively.

You’ll partner with commercial stakeholders, Transformation Managers, Technical BAs, Business Process Analysts and our Change Manager to translate commercial needs into clear, actionable requirements. You’ll help align delivery across people, process, technology and data to achieve business outcomes.

Key Responsibilities

• Lead discovery and current-state analysis to define business problems, needs and desired outcomes.
• Own commercial business requirements end-to-end, ensuring clarity and traceability from discovery through to delivery.
• Partner with Technical BAs, who own user stories and system design, to translate commercial requirements into deliverable solutions.
• Collaborate with Business Process Analysts and Change teams to support business readiness and adoption.
• Assess solution impacts across people, process, technology and data.
• Support testing, validate solutions against business requirements and facilitate business sign-off.
• Build stakeholder alignment across Commercial, CX and Delivery teams.

About you:

• Hands-on experience with B2B customer portals offering eCommerce and service capabilities.
• Comfortable navigating ambiguity and bringing structure to complexity, using raw data and system exports to analyse and quantify problems, inform recommendations and support decisions.
• Extensive experience delivering large, multi-year digital transformation programmes within complex technology landscapes.
• 5+ years’ experience as a Senior or Lead Business Analyst in complex transformation programmes.
• Strong analytical skills, with the ability to define business problems and structure clear, actionable requirements.
• Technical confidence and the ability to contribute to system and integration discussions.
• Experience with SAP ERP, Salesforce and eCommerce platforms is advantageous.
• A background in FMCG or B2B retail environments is preferred.
• Proven ability to collaborate across business, technical, process and change teams to deliver outcomes.