- Full Time / Term Contract (up to April 2027)
- Salary: EOC 303-304 / $94,945.00 p.a.
- 5031 - Mile End South
About the Role:
To rapidly and effectively co-ordinate ambulance resources in response to emergency calls for life preserving medical treatment and ambulance transportation across South Australia. In situations that require multi-faceted management the position interacts with other emergency service providers in the delivery of a ‘complete’ service to the client. This position primarily works in region dispatch but may be required to work in all dispatch areas of the EOC.
This position however, operates with a degree of complexity given its ‘country’ focus. There is a need to adapt techniques or processes that affect the way work is performed. Problem resolution requires analysis, interpretation and evaluation of relevant data, and includes the investigation of alternative solutions given the lack of technological infrastructure; logistical challenges and the operational constraints of a (largely) volunteer workforce.
About the Team:
The Emergency Operations Centre (EOC) is identified as a critical component of SA Ambulance Service as it provides 24/7 call receipt, dispatch and coordination of emergency pre-hospital treatment and/or ambulance transport services to the South Australian Community.
About SAAS
SA Ambulance Service (SAAS) is South Australia’s provider of emergency ambulance transport, clinical care, and patient transport services. We are committed to ensuring South Australia has access to the best possible emergency medical care, non-emergency transport, and rescue and retrieval services.
Our Vision: An innovative, patient focused, technology enabled, evidence driven, emergency response and health care ambulance service; achieved by exceptional people.
Our Mission: Providing emergency response and health care ambulance services within South Australia, designed and development around patient and community needs, enabling timely and equitable access for our patients to the most appropriate point of care.
Our Purpose: To ensure South Australia thrives by enabling access to emergency and non-emergency ambulance health care and alternative patient pathways while contributing to our state’s emergency preparedness and health response capability.
SAAS Values
PATIENT FOCUSED: We will put our patients and the safe and quality care we provide them first; in everything we do.
TEAMWORK: We will work across SAAS, our health system, our partners, stakeholders and the community to achieve our goals.
INTEGRITY AND HONESTY: We accept and uphold the standards and expectations of our organisation and communities.
RESPECT AND COURTESY: We will always be respectful and courteous toward our patients, each other, and all those we work with.
COMMUNITY COLLABORATION: We value our role in the community, and we value the communities we serve.
CHANGE READY: We know our communities’ needs will evolve and we must adapt to meet them.
AUTHENTIC LEADERSHIP: We will support leadership development for our people at every level.
Submitting an application:
Please upload your current CV and a cover letter when you apply. Your cover letter is your chance to introduce yourself and demonstrate how you meet the essential criteria listed in the role description. Make sure you highlight your relevant skills, experience, and personal qualities.
We’re looking for a genuine effort to address these points, so take the time to tell us how you’re a great fit for the role!
Smart Salary Packaging
As an employee of SA Ambulance Service, you may be eligible to salary package a range of living expenses. Visit https://sagov.smart.com.au/ for more information.
Application Information:
- Aboriginal and Torres Strait Islander applicants are encouraged to apply for this role.
- The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
- Appointment will be subject to a satisfactory Criminal History Check and/or additional relevant history screening that may be applicable and appropriate Immunisation screening.
Job reference: 955868
Enquiries to: Nichole Bastian, Operations Manager EOC - nichole.bastian@sa.gov.au
Application Closing Date: Friday 27 November 2026 @ 11:55pm
Attachments:
Role Description -Emergency Medical Dispatch - Level 3-4 - V12.pdf
Australian applicant guidelines