Customer Services Pool - Multiple Vacancies

Job no: 835290
Work type: Full time
Location: Adelaide CBD
Categories: Administration, Business and Management, Emergency Services and Emergency Management
  • SA Ambulance Service, Corporate Services, Customer Services - Customer Service Centre
  • Salary:  ASO2 $58,709.00 - $63,154.00p.a.

Your next amazing opportunity could be right here!

Here at SA Ambulance Service, we are on the hunt for energetic individuals who are wanting to join our Customer Service Centre.

We want to make life easy for our customers, so we are looking for fun and personable individuals to join our team as a Customer Service Representative working in our Customer Service Centre Centre.  

We’re after people who share our passion for customer service along with an appetite and ambition to be extraordinary. We are building an amazing culture within our team and we want incredible team players to join us to bring their own uniqueness to our Customer Service Centre.

This is a full-time position. You will be working on a roster anywhere between the hours of 8:30am and 5:00pm across Monday to Friday (no weekend work…. bonus!) This role is based in our Eastwood office on Greenhill Road.

Let's talk about this role
As a Customer Service Representative, your primary role will be on the phones speaking with our customers to assist with varying enquires to do with SA Ambulance Service in our fast-paced Customer Service Centre.

A typical day could be: 

  • Responding to a variety of customer enquires via phone and e-channels 
  • assisting customers with queries about Ambulance Cover, Services & Ambulance related invoices.
  • Proactively managing complaints or disputes with a customer focus 
  • Communicating across internal teams to ensure swift resolution of customer matters 
  • Maintaining customer records 
  • Contributing suggestions to continuous improvement of processes and procedures.  

Let's talk about you

  • Exceptional communication skills and ability to build rapport with customers
  • Motivated to work collaboratively in a team environment
  • A genuine passion to deliver exceptional customer service 
  • Flexible and positive attitude and willingness to embrace change 

Application Information: 

  • Aboriginal and Torres Strait Islander applicants are encouraged to apply for this role. 
  • The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
  • Appointment will be subject to a satisfactory Criminal History Check and/or additional relevant history screening that may be applicable and appropriate Immunisation screening. 
  • SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.

Job ref: 835290
Enquiries to: Craig Carnelutti, Manager Business Services - craig.carnelutti2@sa.gov.au

Application Closing Date: Friday 6 June 2025 @ 11:55pm

Attachments

Download File Customer Service Representative - Role Description - V.11.pdf

Australian applicant guidelines

Advertised: Cen. Australia Daylight Time
Applications close: Cen. Australia Standard Time

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Categories

SA Health

Locations

Metropolitan South Australia

Work type

Local Health Network / Business