HSCC - Assessment Officer (ASO5) Pool

Job no: 874941
Work type: Full time
Location: Adelaide CBD
Categories: Administration and Clerical, Community Services
  • Department for Health and Wellbeing – Health and Community Services Complaints Commissioner
  • Multiple vacancies
  • Salary: $84,522 to $94,003 – ASO5 – Full Time / Term Contract up to 12 Months*

Overview:

  • The Assessment Officer is responsible for planning, coordinating and undertaking a range of complaint receipt, assessment and resolution functions and services for the Health and Community Services Complaints Commissioner (HCSCC). 
  • The role provides a responsive first point of contact service to consumers, clients and health services in relation to complaint enquiries under the Health and Community Services Complaints Act 2004 (the Act), including identify and analysing complex complaints and providing expert advice, assistance and information. 
  • The Assessment Officer also coordinates and conducts preliminary inquiries including analysing a range of complaint related information, undertaking negotiation and facilitation processes with all parties and advising complainants and service providers of outcomes.

Specific details in regard to the EOI pool and the 4 roles will be provided separately.

*Term contract Up to 12 months, the length of contract will vary and depend on the requirements at the time.

The South Australian public sector promotes diversity and flexible ways of working part-time.  Applicants are encouraged to discuss the flexible working arrangements for this role.

Appointment will be subject to a satisfactory Criminal History Check and appropriate immunisation requirements.

Aboriginal and Torres Strait Islander applicants are encouraged to apply. Job ref: 874941

Criminal History Screening Requirement

  • A National Police Certificate (NPC) for employment involving no contact with vulnerable groups is required for this position (general employment)

Immunisation Risk for this position is Category C (minimal patient contact)

SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.

Enquiries

Catherine Whitington

Deputy Commissioner

Phone: (08) 7117 9316

E-mail:  catherine.whitington@hcscc.sa.gov.au

Application Closing Date

Saturday, 26 July 2025 - 11.55PM

Attachments

Advertised: Cen. Australia Standard Time
Applications close: Cen. Australia Standard Time

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Categories

SA Health

Locations

Metropolitan South Australia

Work type

Local Health Network / Business