Senior Service Desk Officer

Job no: 906696
Work type: Full time
Location: Adelaide CBD
Categories: Administration, Business and Management, Information/Communication Technology, Customer service, Call centre
  • Department for Health and Wellbeing – Digital Health – Technology and Infrastructure
  • Salary: $76,561 to $80,256 – ASO4 – Full Time / Term Contract up to 12 Months

Overview:

  • The Senior Service Desk Officer is responsible to a Service Desk Team Leader, for the delivery of customer-oriented service within an efficient Service Desk to support SA Health business units.
  • The incumbent will be responsible for the delivery of effective and knowledgeable incident and service request management in accordance with policies, procedures and service level agreements.
  • The position may provide some training of staff as directed in the correct use of all standard desktop applications and hardware. 
  • Share experience and expertise with more junior staff and colleagues.

The South Australian public sector promotes diversity and flexible ways of working part-time.  Applicants are encouraged to discuss the flexible working arrangements for this role.

Appointment will be subject to a satisfactory Criminal History Check and appropriate immunisation requirements.

Aboriginal and Torres Strait Islander applicants are encouraged to apply. Job ref:  906696

Criminal History Screening Requirement

  • A ‘National Police Certificate’ NPC (also known as a ‘Nationally Coordinated Criminal History Check’ NCCHC)  for employment involving no contact with vulnerable groups is required for this position (general employment)

Immunisation Risk for this position is Category C (minimal patient contact)

SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.

Special Conditions

  • Initially required to participate in a roster to cover a working day of 8am to 6pm Monday to Friday.
  • It is anticipated that the hours of working will change when SA Health Digital Health SA introduces a 24x7 Service Desk function. The incumbent will then be required to work weekends on a rostered basis and working hours will be adjusted to cover 7am to 7pm each day.

Enquiries

Carly Thomson
DHSA Service Desk Trainer
Phone: 08 7117 6508
E-mail: carly.thomson@sa.gov.au

Application Closing Date

Friday, 20 June 2025 – 11:55PM

Attachments

Advertised: Cen. Australia Standard Time
Applications close: Cen. Australia Standard Time

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Categories

SA Health

Locations

Metropolitan South Australia

Work type

Local Health Network / Business