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Administrative Services Officer - Make a Difference in Drug & Alcohol Healthcare

Join SA Health as an Administrative Services Officer supporting our Drug and Alcohol Services unit, where you will provide essential administrative support to clinical teams helping South Australia's most vulnerable community members. This part-time, ongoing role offers the opportunity to contribute to meaningful healthcare services while developing your career within Australia's largest health network. You will be part of a dedicated team focused on delivering quality care and support to individuals and families affected by drug and alcohol issues.

About the role: 

Reporting to the Senior Administrative Services, this role is responsible for ensuring an effective and efficient reception, administrative and clerical support service to staff and clients within Withdrawal Services , by providing an efficient switchboard service and interface between the service and the public, the provision of a word processing, client data capture and entry, quality activity auditing and processing, development and maintenance of client records, as well as administrative clerical support to medical and nursing staff in delivery of the clinical services.

Duties for the role will include:

• Welcoming clients on arrival including taking photo’s and completing preadmission paperwork,
• Compiling client records and labels for newly registered clients,
• Act as the first point of contact for clients, the public and other service providers, including waiting list enquiries,
• Promote and facilitating an office ethos that supports the involvement of all staff and establishing and maintaining team environment that integrates with and complements the practices of the division,
• Respond to incoming telephone calls promptly, courteously and professionally, taking and conveying clear and accurate messages for staff,
• Identify the needs of staff, clients and visitors and providing information on services and the availability and movement of staff in a confidential, courteous, helpful and professional manner,
• Provide clinical administrative support, developing and updating word documents as requested,
• Contribute to the DASSA/withdrawal services continuous Quality Improvement program, by collecting collating and reporting on quality activities within the units,
• Ensuring that data entry services are completed accurately and meet agreed deadlines,
• Complying with procedures and practices associated with the input and output validity of data information systems

About you:

• Demonstrated interpersonal skills and confidence to effectively communicate with people from a variety of disciplines and backgrounds both internally and externally to the organisation,
• Proven ability to contribute to effective teamwork through open, timely and accurate communication and information sharing in a changing work environment,
• Proven ability to work independently with minimal supervision, and ability to prioritise workload,
• Proven ability to use tact and initiative, exercise judgment and maintain confidentiality when dealing with difficult or sensitive situations,
• Demonstrated experience in general administration, data entry and reception services, managing office workflow and staff with a health/ medical environment,
• Demonstrated experience and proficiency in dealing with sensitive and demanding enquiries by telephone and face to face,
• Demonstrated experience in advanced computer skills including email, undertaking data entry and the use of the Microsoft Office Suite namely Word, Excel, Outlook and Pro Act

Please see the attached Role Description for additional information.

Want To Know More? Contact: Maria Barredo, Advance Nurse Unit Manager, 70871700, Maria.Barredo@sa.gov.au

Application Closing Date: 11.55 pm Sunday 28 December 2025

Attachments:

• Administrative Services Officer - DASSA Role Description
• Australian applicant guidelines
• International applicant guidelines

Applicant Information:

• We also offer salary sacrifice benefits which provide the opportunity to save money by paying for some of your everyday expenses from your salary before it is taxed. Click here to find out more about salary packaging.
• The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
• Appointment will be subject to a satisfactory Criminal History Check and Immunisation compliance as indicated on the Role description.
• SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.
• Aboriginal and Torres Strait Islander applicants are encouraged to apply.  Job ref: 925165