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• Salary: ASO5 / $85,760.00 - $95,413.00 p.a.
• Full Time / Term Contract, Up until 30 June 2027
• 5063 / Eastwood

About Us:

SA Ambulance Service (SAAS) is South Australia’s provider of emergency ambulance transport, clinical care, and patient transport services.

We are committed to ensuring South Australia has access to the best possible emergency medical care, non-emergency transport, and rescue and retrieval services.

Our Vision: An innovative, patient focused, technology enabled, evidence driven, emergency response and health care ambulance service; achieved by exceptional people.

Our Mission: Providing emergency response and health care ambulance services within South Australia, designed and development around patient and community needs, enabling timely and equitable access for our patients to the most appropriate point of care.

Our Purpose: To ensure South Australia thrives by enabling access to emergency and non-emergency ambulance health care and alternative patient pathways while contributing to our state’s emergency preparedness and health response capability.

Our Values

PATIENT FOCUSED: We will put our patients and the safe and quality care we provide them first; in everything we do.

TEAMWORK: We will work across SAAS, our health system, our partners, stakeholders and the community to achieve our goals.

INTEGRITY AND HONESTY: We accept and uphold the standards and expectations of our organisation and communities.

RESPECT AND COURTESY: We will always be respectful and courteous toward our patients, each other, and all those we work with.

COMMUNITY COLLABORATION: We value our role in the community, and we value the communities we serve.

CHANGE READY: We know our communities’ needs will evolve and we must adapt to meet them.

AUTHENTIC LEADERSHIP: We will support leadership development for our people at every level.

The Billing System Officer plays a critical role in ensuring the effective operation, governance and continuous improvement of the SAAS Billing System. This position is responsible for the day-to-day system administration, coordination of change impacts, and ongoing support of billing and receipting functions across the organisation.

Working closely with internal business units, ICT partners and external stakeholders, the role ensures billing processes are efficient, compliant, well-understood and consistently applied. The Billing System Officer acts as a key point of contact for system users, providing guidance, communication, training and support to ensure confidence and capability across all teams using the Billing System.

This role offers the opportunity to take ownership of a critical system that underpins SAAS revenue operations, working in a collaborative environment that directly supports frontline emergency services. You’ll play a key role in strengthening processes, supporting teams and ensuring reliable, compliant billing and receipting outcomes for the organisation.

What We Offer

• Work in a collaborative, forward-thinking environment with a culture of inclusion and diversity.
• Giving back to the people of South Australia! Play a vital role in enhancing the well-being of our community.
• We take care of you! Access to a range of staff and wellness support programs!

Key Responsibilities:

• Act as the lead system administrator for the SAAS Billing System, including user access, configuration, system controls and ongoing operational oversight
• Manage and coordinate system changes, enhancements and updates, ensuring business impacts are identified, documented and communicated effectively
• Lead the management of billing and receipting functions, ensuring accurate, timely and compliant receipting, reconciliation and financial processing
• Ensure billing and receipting processes are clearly defined, documented and aligned with organisational policies, financial controls and legislative requirements
• Provide expert advice and support to internal teams on billing system usage, billing processes and receipting practices
• Develop and deliver training, guidance and user support to ensure end-users remain capable and confident in system use and billing practices

Application Information:

• Aboriginal and Torres Strait Islander applicants are encouraged to apply for this role. 
• The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
• Appointment will be subject to a satisfactory Criminal History Check and/or additional relevant history screening that may be applicable and appropriate Immunisation screening. 
• SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.

Job ref:929819
Enquiries to: Craig Carnelutti, Manager Business Services - Craig.Carnelutti2@sa.gov.au

Application Closing Date: Wednesday, 4 March 2026 @ 11:55pm

Attachments

 SAAS Billing System Officer - Role Description V12.pdf

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