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Central Adelaide Local Health Network

Statewide – SA Pathology

• Salary: ASO3 - $67,589.00 - $72,033.00 p.a. + Superannuation & Salary Sacrifice Benefits
• Adelaide CBD
• Full Time, Permanent Role
• 7 day roster, required everyday of the year
• Shifts between 6.30am and 10.30pm.

About the role

The Coordinator plays a vital role in delivering exceptional customer service and operational support within SA Pathology Customer Services. Responsible for a broad range of customer-facing activities, this position ensures excellence in professional interactions, including high-quality over-the-phone service and responsive support to internal and external stakeholders. You will oversee daily fleet coordination tasks, promoting the effective and efficient use of the courier fleet to maintain seamless service delivery.

Working closely with Supervisors, you will support the day-to-day operations of the Customer Services department, including contributing to weekend and public holiday coverage as required. The role also involves providing staff training and guidance, assisting with Consumer Products Support Services activities, and fostering a culture of teamwork, accountability and service excellence across the department.

About You

You are a reliable and service-focused professional who thrives in a busy, operational environment. With strong interpersonal skills and a highly developed telephone manner, you bring a cheerful, courteous approach to every interaction. You are confident exercising sound judgement, prioritising competing tasks and maintaining accuracy in fast-paced settings. Your experience in customer service, fleet or courier operations, and staff support enables you to contribute positively to team performance and service excellence.

• Customer Service & Communication – Highly developed interpersonal and telephone skills, with proven experience delivering courteous, professional service and handling high call volumes in client-focused environments.

• Operational & Decision-Making Capability – Demonstrated ability to prioritise workloads, work with minimal supervision, apply sound judgement and make consistently accurate business decisions using multiple data sources.

• Systems, Accuracy & Supervision Experience – Experience maintaining high levels of data and process accuracy, using Microsoft Office and database systems, and contributing to staff training and supervision.

• Knowledge & Professional Standards – Understanding of fleet and courier operational issues, confidentiality and privacy principles, Quality Management principles, and knowledge of Equal Opportunity, WHS and public administration frameworks.

About us

Statewide Clinical Support Services (SCSS) is a unique public healthcare organisation that serves health consumers and provides specialist clinical services to the health system in South Australia. SCSS encompasses BreastScreen SA, SA Dental, SA Medical Imaging, SA Pathology, and SA Pharmacy. Come and work with us to improve the health and well-being of South Australians, across all age groups and at any time of their life or health need.

What we offer

• Attractive salary packaging available
• Strong community minded culture and values providing world class care to South Australians
• Opportunity for movement across the SA Health system: There are always opportunities for you to develop your skills and your career at one of our many metropolitan or regional sites

Diversity and inclusion:

Statewide supports and fosters a culture in which employees feel they belong and feel safe at work. The culture aims to encourage all people to use their talents and to be valued and rewarded for their contributions.

Aboriginal and Torres Strait Islander applicants are encouraged to apply. 

Application Information:

• Please refer to the role description for essential educational/vocational qualifications that may be required.
• Appointment will be subject to a satisfactory Criminal History Check and compliant Immunisation screening as indicated in the role description.
• SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.

Please note that unsolicited applications from recruitment agencies or third parties will not be accepted for this position. 

Job ref: 929943

Enquiries to:

Application Closing Date

11:55 pm Friday 13^th March 2026

Attachments

 929943 AS03- Fleet Coordinator Customer Services- Role Description.pdf

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