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• Department for Health and Wellbeing – Digital Health SA – Service Delivery and Business Administration Services – Service Delivery Management
• Salary: $102,171 to $108,071 – ASO6 – Full Time / Ongoing – Permanent

Overview:

• The Service Delivery Analyst takes an interest in the metric information across the IT Service Management discipline areas to identify trends, patterns and exceptions to norms in order to plan appropriate service improvement activities.
• The Service Delivery Analyst is responsible for the design, creation and delivery of comprehensive Management Information Analysis and Reporting methods for Digital Health SA management, primarily focussed on IT service performance metrics to measure, monitor and improve service delivery across SA Health. 
• The Service Delivery Analyst is responsible for coordinating the lifecycle of all ICT operational problems to ensure prevention of incidents and minimise the impact of incidents that cannot be prevented across the production environment. The incumbent will contribute to root cause analysis and coordinate remedial corrective actions to ensure systemic problems are effectively resolved
• The Service Delivery Analyst will also formulate recommendations or undertake agreed Project tasks contributing to business and DHSA improvement initiatives.

SA Health is committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, members of the LGBTIQA+SB community and people who live with disability and/or neurodivergence.

We are committed to making workplace adjustments to provide a positive and supportive work environment. You are encouraged to let us know if have any support or access requirements during the recruitment process and beyond to ensure you can perform at your best.

The South Australian public sector promotes diversity and flexible ways of working part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

Appointment will be subject to a satisfactory Criminal History Check and appropriate immunisation requirements.

Job ref: 934407

Criminal History Screening Requirement

• A ‘National Police Certificate’ NPC (also known as a ‘Nationally Coordinated Criminal History Check’ NCCHC) for employment involving no contact with vulnerable groups is required for this position (general employment).

Immunisation Risk for this position is Category C (minimal patient contact).

SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.

Special Conditions

• An appropriate tertiary qualification in a related field.
• ITIL Foundation Certificate or ITIL Managers Certificate (preferred).
• Proven extensive experience in producing Management Information in a complex environment.
• Proven experience of a call centre or other volume/time driven environments
• Demonstrated detailed knowledge of statistical analysis of data and reporting.
• Demonstrated applied knowledge of the principles and practice of IT Service Management (ITIL).

Please refer to pages 3–4 of the role description for further details on the essential minimum requirements.

Enquiries

Dale Saunders
Senior Service Delivery Manager – Service Management
Phone: 0421 784 849
E-mail: dale.saunders@sa.gov.au

Application Closing Date

Saturday 9 May 2026 – 11:55 PM

Attachments

• 934407 - Service Delivery Analyst - Digital Health SA - Role Drescription.pdf
• Digital Health SA Employee Value Proposition.pdf
• Australian applicant guidelines
• International applicant guidelines