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Central Adelaide Local Health Network (CALHN)

• Central Adelaide Local Health Network
• ASO3 Casual - $36.6 Hourly + 25% Casual Loading
• 7-Day-Roster & Required to Work Across Royal Adelaide Hospital & Queen Elizabeth Hospital

About CALHN
At Central Adelaide (CALHN), we’re shaping the future of health through excellence in clinical care, research, and innovation. As South Australia’s largest health network, we deliver exceptional, safe and connected healthcare - for our patients, our community, and our people.

With more than 17,000 dedicated employees, every day at CALHN presents an opportunity to make a real impact—not because it’s expected, but because our values guide us to be our best. Find out more about CALHN sites and services, our stories and the opportunities to be part of CALHN.

About the Role

Bring your passion for communication and customer care to the heart of public healthcare. As a Patient Liaison Officer with the Central Adelaide Local Health Network (CALHN), you’ll play a crucial role in improving the patient experience by acting as a central point of contact for patients, families, and staff in relation to revenue, finance.

In this dynamic and people-focused role, you’ll assist in resolving financial concerns, supporting consumer feedback, and facilitating access to services across hospital departments. With empathy and professionalism, you'll guide patients and families through the hospital system and ensure their voices are heard.

You will also support clinical staff by identifying and reporting service challenges, assisting with care coordination, and working collaboratively to uphold CALHN’s values of person-centred care, transparency, and respect.

About You

You’re a calm, compassionate communicator who thrives in high-pressure environments and is committed to excellent patient care. You will bring:

• Demonstrated experience in a customer service, liaison, or support role, ideally in a health or hospital setting.
• Highly developed interpersonal, conflict resolution and negotiation skills.
• Ability to manage sensitive conversations, patient concerns, and complex emotional situations with professionalism.
• Subject to relevant clearance and vaccination requirements

Why You’ll Love It Here - CALHN benefits that matter
We know that a great career is about more than just the work you do, it’s also about the support you receive. At CALHN, you’ll enjoy :

• Salary packaging – up to $9,010 for living expenses + $2,650 for meals & entertainment + pre-tax super & novated lease options
• Safe connections – be part of a culture of safety and connectivity, focusing on outcomes and continuous improvements
• Recognition & growth – celebrate success and explore opportunities across CALHN’s many sites
• Flexible work options – speak to us about flexibility options for this role to suit your lifestyle
• Health & fitness perks – discounted access to Fitness Passport & free flu vaccinations
• Wellbeing support – Employee Assistance Program for you & your family

Diversity & Inclusion
We’re committed to building an inclusive workplace where everyone feels safe, respected, and supported. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, culturally diverse backgrounds, and LGBTQIA+ communities.

Application Information

• Please refer to the role description for essential educational/vocational qualifications that may be required  ASO3 Patient Liaison Officer Role Description.pdf.
• Appointment will be subject to satisfactory Criminal History Clearances and compliant immunisation screening as indicated in the role description.

Curious about this role?
Connect with Susan Coombe, Private Patient Coordinator

Phone: 7074 1455

E-mail: susan.coombe@sa.gov.au

Apply Now
Applications close: 11:55 pm, Thursday 25th June 2026
Job Ref: 940545

Go to the SA Health Career Website for how to apply, and Australian and International applicant guidelines for more information

Please note that unsolicited applications from recruitment agencies or third parties will not be accepted for this position