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More Than Admin — Join SALHN's Drug & Alcohol Services Team

As an Administrative Officer with SALHN Drug and Alcohol Services, you'll be the organisational force that keeps a dedicated clinical team focused on what they do best — supporting people through recovery. Based in Adelaide's southern metro region, this full-time ongoing role puts your administrative expertise to work in a service where every process you manage has a real human impact. If you thrive in a structured yet purpose-driven environment and want your skills to count for something beyond the inbox, this is the role for you.

About the role: 

Reporting to the Senior Administration Officer, this role is responsible for delivering an efficient reception and administrative support service to DASSA’s Southern Service.

Duties for the role will include:

• Ensure that service provision and the activities of the division is customer focussed and professionally and effectively conducted by identifying the needs of staff, clients and visitors and providing accurate information on services and the availability of staff in a courteous and helpful manner exercising initiative and judgement, particularly in sensitive and/or high pressure situations,
• Ensure the provision of an effective reception service by operating a multi extension telephone system, attending to telephone and face to face inquiries promptly and in a professional and sensitive manner, identifying and making appropriate referrals and accurately recording and delivering telephone messages in a timely manner,
• Respond to subpoenas and requests for client information by ensuring correct and appropriate authority has been received, details are entered on the DASSA Clinical Records Request for Client Information Register and check requests are processed promptly and within given time frame to comply with legal requirements,
• Retrieve and return files to the General Records main repository by checking correct details, completing the movement details on the electronic records system Objective, liaising with staff to ensure accuracy of information recorded and the movement of the file at all times, and creating storage space for new and current files

About you:

• Proven excellent interpersonal, verbal, written and face to face communication skills,
• Demonstrated ability to deal with sensitive issues, use initiative, tact and diplomacy and handle difficult situations in a calm, positive manner, with excellent problem-solving skills,
• Demonstrated experience and proficiency in Reception/Administrative functions and procedures within a health environment/setting,
• Demonstrated experience in developing effective working relationships, working collaboratively and contributing positively to meet goals and objectives within a multi-disciplinary team environment,
• Demonstrated experience and competency working with limited supervision as well as within a team environment

Please see the attached Role Description for additional information.

Want To Know More? Contact: Duncan Tyson, Nurse Consultant, 8325 8111, Duncan.Tyson@sa.gov.au

Application Closing Date: 11.55 pm Sunday 19 July 2026

Attachments:

• Administrative Officer DASSA- Role Description
• Australian applicant guidelines
• International applicant guidelines

Applicant Information:

• We also offer salary sacrifice benefits which provide the opportunity to save money by paying for some of your everyday expenses from your salary before it is taxed. Click here to find out more about salary packaging.
• The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
• Appointment will be subject to a satisfactory Criminal History Check and Immunisation compliance as indicated on the Role description.
• SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.
• Aboriginal and Torres Strait Islander applicants are encouraged to apply.  Job ref: 944189