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Relief Support Officer – DASSA Multi-Site | Make a Real Impact in Recovery Care!

Join Drug and Alcohol Services SA (DASSA) as a Relief Support Officer, delivering flexible frontline support across metropolitan Adelaide sites including Elizabeth, Morphett Vale, Glenside, and Stepney. In this full-time role, you'll work alongside dedicated clinical and support teams to keep services running smoothly and ensure clients feel welcomed and supported. If you thrive in varied environments and want your work to have a real impact on people's lives, this is the role for you.

About the role: 

Contribute to the provision of administrative support covering for annual leave, sick leave etc to DASSA sites including Northern Services, Southern Services, Central Services and Withdrawal Services.

Duties for the role will include:

• Ensure that service provision and the activities of the division is customer focussed and professionally and effectively conducted by identifying the needs of staff, clients and visitors and providing accurate information on services and the availability of staff in a courteous and helpful manner exercising initiative and judgement, particularly in sensitive and/or high pressure situations.
• Ensure the provision of an effective reception service by operating a multi extension telephone system, attending to telephone and face to face inquiries promptly and in a professional and sensitive manner, identifying and making appropriate referrals and accurately recording and delivering telephone messages in a timely manner.
• Send out SMS messages to clients advising of change of appointment time or to update information, to provide the best opportunity for the client to meet their appointment and service needs.
• Record client appointments accurately in the electronic appointment diary reflecting relevant group, program or function and timely cancellation and re-scheduling of clinical appointments in the event of staff absences, following confidentiality procedures when contacting clients and related others, so as not to disadvantage clients.

About you:

• Proven excellent interpersonal, verbal, written and face to face communication skills.
• Demonstrated ability to deal with sensitive issues, use initiative, tact and diplomacy and handle difficult situations in a calm, positive manner, with excellent problem-solving skills.
• Demonstrated ability to effectively produce work of a high standard and with attention to accuracy and presentation, and within predetermined time frames.
• Demonstrated experience and proficiency in Reception/Administrative functions and procedures within a health environment/setting.

Please see the attached Role Description for additional information.

Want To Know More? Contact: Justin Harris, Administrative Services Manager, Justin.Harris@sa.gov.au

Application Closing Date: 11:55pm Sunday 11 October 2026

Attachments:

• Admin Relief Support Officer Role position
• Australian applicant guidelines
• International applicant guidelines

Applicant Information:

• We also offer salary sacrifice benefits which provide the opportunity to save money by paying for some of your everyday expenses from your salary before it is taxed. Click here to find out more about salary packaging.
• The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
• Appointment will be subject to a satisfactory Criminal History Check and Immunisation compliance as indicated on the Role description.
• SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.
• Aboriginal and Torres Strait Islander applicants are encouraged to apply. Job Ref: 950333