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• Salary: ASO2 / $66,442.00 p.a. - $69,504.00 p.a.
• Full Time / Term Contract (Up to 24 Months)
• 5063 / EASTWOOD

About the Role:

As the Customer Service Representative, you will work as part of a team providing the first point of contact both over the phone and face to face responding to all general enquiries relating to SA Ambulance Service (SAAS) services and products. 

In this role you will be responsible for delivering a high standard of customer service answering inbound calls and making outbound calls relating to customer enquiries/complaints, sales, service & processing of confidential client records including payments relating to all SAAS transports and products

About the Team:

The Business Services division is responsible for managing all non-emergency consumer interactions, including billing and collections. It ensures that consumer accounts are processed accurately and efficiently, while also overseeing receipting, debt management, and general customer service functions that support the financial sustainability of the organisation.

About SAAS  

SA Ambulance Service (SAAS) is South Australia’s provider of emergency ambulance transport, clinical care, and patient transport services. We are committed to ensuring South Australia has access to the best possible emergency medical care, non-emergency transport, and rescue and retrieval services. 

Our Vision: An innovative, patient focused, technology enabled, evidence driven, emergency response and health care ambulance service; achieved by exceptional people. 

Our Mission: Providing emergency response and health care ambulance services within South Australia, designed and development around patient and community needs, enabling timely and equitable access for our patients to the most appropriate point of care. 

Our Purpose: To ensure South Australia thrives by enabling access to emergency and non-emergency ambulance health care and alternative patient pathways while contributing to our state’s emergency preparedness and health response capability. 

SAAS Values 

PATIENT FOCUSED: We will put our patients and the safe and quality care we provide them first; in everything we do. 
 
TEAMWORK: We will work across SAAS, our health system, our partners, stakeholders and the community to achieve our goals. 

INTEGRITY AND HONESTY: We accept and uphold the standards and expectations of our organisation and communities. 
 
RESPECT AND COURTESY: We will always be respectful and courteous toward our patients, each other, and all those we work with. 
 
COMMUNITY COLLABORATION: We value our role in the community, and we value the communities we serve. 
 
CHANGE READY: We know our communities’ needs will evolve and we must adapt to meet them. 
 
AUTHENTIC LEADERSHIP: We will support leadership development for our people at every level. 

Submitting an application:

Please upload your current CV and a cover letter when you apply. Your cover letter is your chance to introduce yourself and demonstrate how you meet the essential criteria listed in the role description. Make sure you highlight your relevant skills, experience, and personal qualities.  

We’re looking for a genuine effort to address these points, so take the time to tell us how you’re a great fit for the role! 

Smart Salary Packaging  

As an employee of SA Ambulance Service, you may be eligible to salary package a range of living expenses. Visit https://sagov.smart.com.au/  for more information. 

Application Information:  

• Aboriginal and Torres Strait Islander applicants are encouraged to apply for this role.  

• The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role. 

• Appointment will be subject to a satisfactory Criminal History Check and/or additional relevant history screening that may be applicable and appropriate Immunisation screening.  

• SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace. 

Job ref: 951848

Enquiries to: Craig Carnelutti - Manager, Business Services - Craig.Carnelutti2@sa.gov.au

Application Closing Date: Sunday 24 October 2027 @ 11:55pm

Attachments

 Customer Service Representative - ASO2 - Role Description 2025.pdf

Australian applicant guidelines

International applicant guidelines