- Full time
- Continuing
- Bundoora Campus
- Work with inspiring people who are driven to make a difference!
About the position
The Division of Recruitment and International Operations plays a key role in profiling and positioning La Trobe University as the first choice among its diverse community, target, and stakeholder groups, including potential students and staff. The division is responsible for implementing an acquisition and conversion strategy on behalf of the University to achieve its strategic goal of recruiting high-quality applications. This includes management of future student course enquiries, sales, and student recruitment activities.
The Future Student Consultant works as part of the Smart Contact Centre to deliver personalised, trusted, and effortless experience to achieve student load targets across undergraduate and postgraduate courses, collaboratively with the regional recruitment managers and offshore regional hubs.
The position holder has a thorough understanding of the breadth and depth of La Trobe courses, campus amenities, and student services available at the campuses, and works to deliver excellence in customer-first enquiry management to assist prospective students who are interested in applying with us or holding La Trobe offers. The position holder manages customer engagement within the Smart Contact Centre via CRM and responds to enquiries about studying at La Trobe including tactical outbound engagement with prospective students.
Skills and Experience required for this position
- Relevant post-secondary qualifications or equivalent and proven administrative experience, preferably in sales and customer service with a drive to achieve sales targets.
- Experience and skills in achieving sales targets through exceptional enquiry management and nurturing of prospective students that includes personalised, trusted, and effortless customer experiences.
- Quality, appropriateness and timeliness of advice in response to enquiries from internal and external stakeholders.
- Effective written and verbal communication skills, including the ability to liaise with prospective students (undergraduate, postgraduate, and pathways) and influencers, academic staff, and members of the public.
Please refer to the Position Description for other duties, skills and experience required for this position.
Welcome to Bundoora campus – Please click on the video link below:
https://f.io/KDo0ceng
Benefits:
- 17% employer contributed superannuation
- On site child care facilities
- Flexible work arrangements
- Discounts for staff and their family members to study a range of La Trobe courses
How to apply
Closing date: By 11:55pm, Monday 17th February 2025
Position Enquiries: Clara Yin, Senior Coordinator Recruitment, Operations and Conversions via email: C.Yin@latrobe.edu.au
Recruitment Enquiries: Lisa White, Talent Acquisition Consultant
via email: Lisa.White@latrobe.edu.au
Position Description below:
PD - Future Student Consultant.pdf
Only candidates with Full Working Rights in Australia may apply for this position.
Please submit an online application ONLY and include the following documents:
- Cover letter,
- An up-to-date resume and;
- A separate document addressing each of the bullet points listed under ‘Key Selection criteria’, in the position description.
Please scroll down to apply.
Aboriginal and Torres Strait Islander Applicants
We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.
La Trobe University is committed to creating a diverse and inclusive workforce. We take an intersectional approach by actively supporting and encouraging people of all backgrounds and abilities to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. Flexibility in interview format will be offered to shortlisted candidates.
All La Trobe University employees are bound by the Working with Children Act 2005. If you are successful, you will be required to hold a valid Victorian Employee Working with Children Check prior to commencement.
