Job No.:569074
Work type:Casual
Casual Sales Consultant, International and Domestic Recruitment x 3
- Casual Assignment - until 31st December, 2025 (with potential to extend)
- Hourly Rate aligned to HEO2 $40.35 per hour
- Minimum Availability 3 days per week / Start Date - Monday 21st July
- Showcase your strong customer engagement skills and manage enquiries from prospective students
About the position
The Sales Consultant works as part of the Sales Contact Centre to deliver a personalised, trusted, and effortless experience to achieve student load targets across pathways, undergraduate, and postgraduate programs.
The ideal candidate will demonstrate a thorough understanding of the breadth and depth of the domestic student’s journey, La Trobe courses, programs, campus amenities, and student services available at the campuses, and works to deliver excellence in customer-first enquiry management to communicate the distinctive La Trobe offer to prospective students. The successful incumbent will manage customer engagement within the Sales Contact Centre and responds to enquiries to study at La Trobe including tactical outbound engagement with prospective students. Please note, involvement in future student programs, activities, and events may involve direct contact with the public, including children
Duties at this level will include:
- Delivery of an exceptional customer experience by providing accurate advice, tailored information, and high-quality course recommendations to future students to increase applications and drive student enrolment.
- Contribute to the achievement of agreed sales and enrolment targets.
- Capture enquirer contact details and study interests to improve the customer experience and reporting of the sales contact centre.
- Contribute to the identification of barriers in the sales and onboarding process and proactively investigate methods to overcome them.
Skills and knowledge required:
- Relevant post-secondary qualifications or equivalent and proven administrative experience, preferably in sales and customer service with a drive to achieve sales targets.
- Experience and skills in achieving sales targets through exceptional enquiry management and nurturing of prospective students that include personalised, trusted, and effortless customer experiences.
- Strong organisational skills and the ability to prioritise multiple tasks, meet deadlines, and contribute to a dynamic sales environment.
- Strong interpersonal skills, including the ability to liaise with prospective students (undergraduate, postgraduate, and pathways) and influencers, academic staff, and members of the public.
- An ability to master knowledge from a broad range of courses and delivery information to customers that is clear and personalised.
- Applicants must be comfortable using computers in a work environment and show the ability to adapt to new software, systems, or digital tools as required. Experience with data entry, email communication, document management, or Salesforce and industry software will be highly regarded.
How to apply
*Please note only candidates who hold the full rights to work in Australia will be eligible for consideration*
PD-Casual - Sales Consultant.pdf
Applications close @ 11:55pm on Sunday 15th June 2025.
For candidate enquiries please contact queries-j.ancona@latrobe.edu.au. Alternatively, please have your application submitted online. We look forward to receiving your online application including the following documents:
- Cover letter and;
- An up-to-date resume.
Location: La Trobe University Campus located at: Bundoora.
