For more than 80 years, Sussan has been celebrating the spirit of Australian women, curating elegant, contemporary pieces that they love to wear, whether at work or play.
At Sussan, we strive to balance fashion with responsibility, always aiming to improve and find better ways to create the clothes that Australian women love. As part of The Sussan Group, we're proud to be a Certified B Corporation™. This certification independently verifies that the Sussan Group meets high standards of performance, accountability, and transparency. This shows that we are a category leader, with a future focus and we’re passionate about bringing our team with us on the journey. Together, we’re committed to the change that women want to see.
At Sussan we believe in creating a supportive and nurturing workplace that puts women and their needs first. Our team members are passionate about fashion, and we are committed to fostering an environment where our team can thrive.
Our Opportunity
Our Digital Operations Coordinator is responsible for effectively supporting the implementation of website operations for our brand.
Working closely with a variety of stakeholders within the business, you will be working within our supportive and hands-on Digital team.
You will love being one of the first to see our new products as you manage the product upload onto the website as well as working closely with our Buyers to develop all product info.
Joining your like minded team members, you will bring your fashion-loving self to work everyday as well as your strong customer service and website content management experience as you continue to grow your digital and e-commerce career.
What your day-to-day will look like:
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Product upload, maintenance and merchandising of products on website
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Configure online promotions to provide a seamless customer experience
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Ensure that all products are photographed and merchandised correctly on the website
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Testing, maintaining and executing website content in line with marketing campaigns and messages across homepage, landing pages etc
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Utilise web shoot list and range sheet to develop all product information for product upload
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Upload images to site prior to go live date
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Assist with customer enquiries received by email, social media, website
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Build and maintain effective relationships with both internal and external stakeholders
To be successful in this role, you must have:
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Retail business knowledge ideal
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Demonstrated digital operations/e-Commerce experience ideal
- Website content management systems experience preferred
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Previous customer service/support experience
- Skills in Windows OS & Microsoft Office
- Effective working relationship-building skills
Here’s why you should choose a career at Sussan:
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Join a Certified B Corporation and become a team member of a vibrant, purpose-driven workplace that values both innovation and impact.
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Opportunities for all team members to be involved in our impact initiatives, including our Reconciliation Action Plan (RAP)
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Participate in our long-standing community partnership program with Breast Cancer Network Australia (BCNA)
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Join a supportive team that values creativity, diversity, growth, and, most importantly, future thinking.
We also offer some amazing benefits, including:
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Free onsite parking
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Generous team member product discount
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Discounted private health insurance
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Great team referral bonus
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Flexible working arrangements
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Career development opportunities
If you’re ready to contribute to the change women want to see, consider a career with Sussan.
