Base Location: Reading
Salary: £43,704 - £51,484 + a range of benefits to support your finances, wellbeing and family.
Working Pattern: 12 Months Fixed Term Contract | Full Time| Flexible First options available
The Role
The role has direct people management responsibilities for c. 8-10 direct reports and will work closely with the senior income analysts and management team to ensure effective team collaboration and operational delivery, as well as work on improvement initiatives.
The role holds operational responsibility for the successful execution of assigned Income processes and controls, with our scope extending to cash allocation, suspense account open item management, refund processing, Direct Debit processing, banking, risk and assurance and related reporting.
There will be escalation and approval responsibilities.
Performance management will be a critical responsibility, both proactive (121’s, objective setting and targets, performance reviews), reactive (in the moment coaching and feedback) and compliance-related (quality assurance) and HR related (incl. absence monitoring) so that we support our team to develop to its full potential.
You Will
- Support the team to provide high quality customer service, nurturing a strong culture of Operational Excellence and Continuous Improvement
- Monitor and drive daily operational team performance, tracking all outcomes and customer interactions with appropriate metrics and targets (internal and external)
- Motivate the team, providing guidance to support the team to effectively manage routine and more complex customer queries and problems; taking good decisions that will serve the customer well.
- Develop and deliver the necessary regular and ad-hoc reporting.
- Support robust resource management and work allocation within the team, ensuring the team is adequately resourced and has the right skills.
- Hold daily and weekly team meetings,121’s and performance review meetings.
You are:
- Comfortable with team working in a virtual and matrix structure (team comprises five process pillars with staff based across two locations)
- Able to lead by example to develop an increasingly positive working culture, that embraces Diversity and Inclusion.
- Experienced in coaching, training and developing staff; experience in following HR policies and procedures including for absence management and performance management
- Excellent numeracy and communication skills
About SSE
SSE has a bold ambition – to be a leading energy company in a net zero world. We're building the world's largest offshore wind farm. Transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline.
SSE Energy Solutions support UK organisations by delivering energy and low-carbon energy solutions. These include EV hubs, solar systems, smart technologies, and heating and cooling networks. We power the net zero transition by helping customers cut carbon and costs, and by building and investing in flexible energy infrastructure.
Flexible benefits to fit your life
Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact zoe.gillespie@sse.com
We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply?
Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.
