Base Location: Havant
Salary: £77,488 - £91,285 and a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent | Full Time | Flexible First options available
Energy Markets (EM) is the commercial heart of the SSE Group, securing value for SSE's asset portfolios in wholesale energy markets as we move towards our vision of being a leading energy company in a net zero world. EM plays a critical role as the asset optimiser, route to market and risk management function for all SSE's Business Units (Wind, Hydro, Low Carbon Thermal, Distributed Energy and Customer portfolios). EM enables SSE to focus its expertise and capabilities in energy markets (including Trading, Risk Management, Energy Economics and Advanced Analytics) in one centre of excellence and, with these enhanced capabilities, support value creation and decision-making across the SSE Group.
The role
The Service Delivery Manager is responsible for end-to-end operations and continual improvement of Energy Markets IT estate which consists of cloud based, hybrid and on-premise platforms and services. This includes end to end ownership and management of service performance, availability, capacity, incidents, and problems impacting service provision.
The role is accountable for ensuring that the portfolio of Energy Markets IT Services meet customer requirements and is delivered in with regulatory and security policies.
This is a critical operational role, overseeing the processes, teams and 3rd party organisations involved in day-to-day service management, the successful candidate will combine technical expertise with business acumen to deliver sustainable value through IT services.
You Will
- Oversees end-to-end service delivery and operations across Cloud, hybrid, and legacy platforms, ensuring alignment with ITSM standards and organizational policies.
- Ensures compliance with Operational and Service Level Agreements (SLAs) by managing internal support teams and third-party providers, and monitoring service performance through KPIs and metrics.
- Manages strategic relationships with external suppliers and industry bodies, fostering collaboration and maintaining effective partnerships across the supply chain.
- Acts as a liaison for vendor security compliance, particularly within Energy Markets, and drives continuous improvement through robust reporting and service management processes.
You Have
- Proven expertise in IT Service Management within complex, multi-platform environments, supported by ITIL Manager or Expert certification and a strong track record across the full service lifecycle.
- Extensive experience in supplier and vendor management, ensuring service delivery aligns with contractual obligations and fostering collaborative, value-driven relationships.
- Demonstrated success in managing diverse service delivery models—including in-house, outsourced, and hybrid setups—with consistent achievement of SLAs and operational targets.
- Strong understanding of Cloud technologies and delivery models, with the ability to align technical capabilities to business value and drive service innovation.
About SSE
SSE has a bold ambition – to be a leading energy company in a net zero world. We're building the world's largest offshore wind farm. Transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline.
Our IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low carbon world. They provide expertise, advice and day-to-day support in emerging technologies, data and analytics, cyber security and more.
Flexible benefits to fit your life
Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact david.brickell@sse.com to discuss how we can support you.
We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply?
Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.
#LI-
#LI-Hybrid OR #LI-Onsite
