General Manager People Operations - The Star Sydney

For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucino Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all. 

The General Manager People Operations role reports directly to the Chief Executive Officer for The Star Sydney to support the effective implementation of the People Plan, and to achieve our core business objectives.

This is a fantastic opportunity where you can influence key people and business-related decisions and play a strategic role in continually improving the employee experience for our team members.

A few of your responsibilities: 

• Oversee the property-based People team, collaborating to deliver a consistent, efficient and proactive strategic people agenda.
• Lead, develop and coach the People Operations team to deliver optimum services to their partnered business leaders.
• Coach, develop and empower senior stakeholders to perform as leaders, and deliver on the People operating model.
• Ensure effective business partnering to facilitate a strong understanding of business needs, enabling the provision of strategic people advice, collaboration and consistency inclusive of:
• The delivery of the property-based Talent Acquisition needs, attracting and selecting, emerging talent;
• Support the development and execution of the Property learning and development needs;
• The provision of ER support, and advisory.
• Provide People insights to both the group functions, and the other Property People teams to enable/support strategic goals to be delivered in alignment for the group wide initiatives or needs.

What we will be looking for: 

• Relevant tertiary qualifications and a minimum of 10 years work experience in a human resource related role (with 5 years at a senior level).
• Strong relationship, coaching, influencing and communication skills.
• Experience in employee relations with sound knowledge of employment law and enterprise bargaining negotiations.
• Knowledge of the Australian Employment Law landscape, or the ability to come up to speed quickly.
• Regulatory experience, including in remediation contexts.
• Experience in the casino and/or other highly regulated sectors as well as hospitality or other customer focused environments. 

About you: 

You will drive strategic people initiatives that align with our business objectives.

You will inspire the People Operations team to influence and guide leaders to improve the experiences of employees working at The Star.

You will have a strong belief in our Purpose, Values and Principles and bring a commitment to champion the required behaviours and mindsets to build on our risk-aware culture. You will be passionate about shaping our culture and driving people strategies that enhance the performance, profitability and business objectives, whilst also mitigating risks.

You will demonstrate exceptional leadership skills, strategic thinking abilities, and have a comprehensive understanding of employment laws and regulations. You will be an advocate for inclusive workplace culture that promotes diversity and employee engagement.

Please be aware that eligibility checks may be required as part of the recruitment process and ongoing employment for this position.

What we can offer you: 

• Complimentary meal on site every day including hot meals, sandwich bar and more 
• Discounted parking + other transport options
• Up to 30% discounts across award winning restaurants and accommodation 
• An organisation that values diversity, teamwork and being your best self 
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services 
• Supportive leadership team  
• Paid Parental leave from Day 1, Secondary Carer’s leave also on offer 
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+ 
• Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

Each team member is expected to champion The Star’s Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Star’s culture.  

Our purpose is to create fun at trusted destinations. This commitment involves living our values of Build memorable connections, Own It, Lead with Integrity, and Take good care. 

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.  

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It’s your time to SHINE! 

Click on the link below to make your next career move with The Star.