For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.
As the Booking Coordinator, you will be reporting to the Celebrations Manager, responsible for maximising our Food & Beverage operations by converting enquiries to bookings delivering a high level of customer service and ensuring familiarity and knowledge of the property.
This is a great opportunity to use your customer service skills and expertise to deliver an exceptional guest experience for every inquiry and booking.
Responsibilities include:
- Manage reservations requests, including group bookings and general F&B enquiries in a prompt and courteous manner.
- Support for group bookings including monitoring advance deposits, confirmation of final numbers and dietary requirements in set time frames.
- Utilisation of relevant software (e.g. ResDiary) for internal communication and maintenance of client files.
- Ensure thorough communication of all event information to the relevant restaurants and departments.
- Assist Venue Teams, Events and Sales Teams with special events as required.
- Always maintain a customer focus, ensuring that customer service delivery is timely, effective and efficient and that it meets both the customer’s (internal and external) needs and corporate standards.
What are we looking for?
- Professional phone manner and email etiquette with high attention to detail and strong time management skills
- Excellent interpersonal, verbal, and written communication skills
- A thorough knowledge of The Star Gold Coast restaurants and property
- Knowledge of Opera advantageous
- Flexible availability to suit business needs
About you:
In this role you will need a friendly, professional attitude, high attention to detail and knowledge of the property and current promotions and offers. Your role will be pivotal in shaping the success of our Food & Beverage operations at The Star. Join us in making a difference.
What can we offer you:
- Complimentary meal on site every day including hot meals, sandwich bar and more
- Uniform laundered and ready for you daily on property
- Five weeks of paid Annual Leave for team members who meet the definition of shift worker
- Discounted parking + other transport options
- Up to 30% discounts across award winning restaurants and accommodation
- Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
- Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
- Endless career growth and opportunities to learn and develop your career
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
Our culture
At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.
The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.
It's your time to SHINE!
Click on the link below to make your next career move with The Star.
