Are you our next rising star?   

Continue your career with us as the Customer Experience Executive in our Premium Guest department. 

For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all. 

As a Customer Experience Executive, you will be reporting directly to Customer Experience Manager, where you will oversee a calendar of Premium Guest events aimed at driving gaming visitation and revenue for local and prestige-targeted customers.

This is a fantastic opportunity where you can contribute to building guest culture and develop end to end management of Premium Guest events.  

A few of your responsibilities: 

• Delivery of Events Gaming calendar contributing to the delivery of reaching budgeted revenue and return on marketing investment
• End-to-end management of Premium Guest events from customer targeting, investment, invitation strategy, execution and post-implementation review
• Managing supplier relationships including facilitating supplier set up, processing all payments for suppliers and building these relationships with suppliers
• Ensure event activities comply with RSA and RSG codes, statutory requirements and company policy
• Monitor real-time event attendance and adjust execution and management of allocated budget

What we are looking for: 

• Minimum of 5 years’ experience in an administration/ guest service environment
• Accreditation in Responsible Service of Alcohol and Responsible Gaming 
• Demonstrated ability in planning and resourcing people and products, performance management and controlling labour costs and operating expenses 
• Excellent relationship building skills along with verbal and written communication skills
• Knowledge of player tracking systems (e.g. Opera, Filewise, Lotus Notes, KCMS, etc.) desirable 

About you: 

You are a highly organised and proactive professional with a passion for ensuring smooth and efficient event operations. You excel at managing tasks and building key relationships with stakeholders to develop business opportunities and are a confident and effective communicator.

Your role will be pivotal in shaping the success of our Premium Guest department.

Please be aware that eligibility checks are required as part of the recruitment process and

ongoing employment for this position. 

Continue to SHINE at The Star.   

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