Are you our next rising star?
Continue your career with us as the Director Property Operations at The Star Gold Coast.
Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.
As the Director Property Operations, reporting to the General Manager Asset Protection, you will lead the development and implementation of operations and maintenance strategies that ensure the safe, efficient, and effective delivery of strategic and functional outcomes. This role drives operational excellence by enhancing asset lifecycle and introducing innovative technologies to improve performance, sustainability, and long-term value.
This is a fantastic opportunity where you will lead a dynamic team, drive strategic initiatives, and contribute to the growth and success of The Star Gold Coast.
A few of your responsibilities:
• Manage building services, maintenance, and supplier performance to meet operational targets and drive sustainability initiatives.
• Develop and manage operational and capital budgets, supporting long-term asset strategies and project planning.
• Act as the key site contact for Property Services, collaborating with internal and external partners to support project delivery and operational outcomes.
• Lead workforce planning and team development while ensuring compliance with safety, regulatory, and sustainability standards.
What we will be looking for:
• Extensive experience in facilities leadership within a complex 24/7 hospitality environment, with a focus on strategic delivery and continuous improvement.
• Strong background in asset management, maintenance, project delivery, and compliance in premium properties.
• Skilled in budgeting, forecasting, and analysis to support commercial and operational outcomes.
• Proven ability to lead large teams, manage stakeholders, and drive a customer-focused, safety-first culture.
• An effective leader and collaborator who aligns with The Star Entertainment Group’s Purpose, Values, and Promises (PVP), and fosters a safe, customer-first culture.
About you:
With your proven interpersonal skills, strategic acumen, and a deep understanding of facilities management, you will be set up for success to ensure our property is always delivering an unparalleled guest experience.
Your role will be pivotal in shaping the success of our facilities at The Star. Join us in making a difference.
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
Continue to SHINE at The Star.
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