Are you our next rising star?  

Continue your career with us as a Booking Coordinator!

For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all. 

As the Booking Coordinator, you will be reporting to the Celebrations Manager, responsible for maximising our Food & Beverage operations by converting enquiries to bookings delivering a high level of customer service and ensuring familiarity and knowledge of the property. 

This is a great opportunity to use your customer service skills and expertise to deliver an exceptional guest experience for every inquiry and booking.

Responsibilities include: 

• Manage reservations requests, including group bookings and general F&B enquiries in a prompt and courteous manner.
• Support for group bookings including monitoring advance deposits, confirmation of final numbers and dietary requirements in set time frames.
• Utilisation of relevant software (e.g. ResDiary) for internal communication and maintenance of client files.
• Ensure thorough communication of all event information to the relevant restaurants and departments.
• Assist Venue Teams, Events and Sales Teams with special events as required.
• Always maintain a customer focus, ensuring that customer service delivery is timely, effective and efficient and that it meets both the customer’s (internal and external) needs and corporate standards.

What are we looking for? 

• Professional phone manner and email etiquette with high attention to detail and strong time management skills 
• Excellent interpersonal, verbal, and written communication skills 
• A thorough knowledge of The Star Gold Coast restaurants and property 
• Knowledge of Opera advantageous 
• Flexible availability to suit business needs 

About you: 

In this role you will need a friendly, professional attitude, high attention to detail and knowledge of the property and current promotions and offers. Your role will be pivotal in shaping the success of our Food & Beverage operations at The Star. Join us in making a difference.   

Your role will be pivotal in shaping the success of our Food & Beverage Leadership team at The Star. Join us in making a difference.

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Continue to SHINE at The Star!

Click on the link below to make your next career move with The Star.