For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all. 

The Housekeeping Manager, reporting to the Hotel Operations Manager, will work in close partnership with The Star Grand’s housekeeping team to drive operational excellence and contribute to the achievement of financial and strategic objectives. This role is key to delivering a world-class guest experience and will be responsible for leading, motivating, and managing a large, diverse team whose performance is critical to the success of the business.

A few of your responsibilities  

• Oversee and enhance daily housekeeping operations to ensure departmental goals are consistently met
• Establish and communicate daily performance targets for Housekeeping Services Supervisors
• Monitor and manage team attendance, including absenteeism, annual leave, and timekeeping
• Support the implementation of training initiatives and career development programs within the department
• Assist in the recruitment, onboarding, and integration of new team members into The Star Grand housekeeping team

What we are looking for 

• Proven experience in a housekeeping management role within a hotel environment
• Strong leadership capabilities with a demonstrated ability to lead and inspire teams
• Proficient in using Property Management Systems
• Ability to work autonomously and respond effectively to guest needs and requests
• Skilled in fostering positive working relationships across departments and within the team

About you

You will be an experienced and hands-on Housekeeping Manager with a strong background in hotel operations.

You will thrive in dynamic environments and work independently when needed.

Your commitment to team development, operational excellence, and delivering a world-class guest experience makes you a key contributor to the success of any hospitality team.

Your role will be pivotal in shaping the success of our Housekeeping department at The Star Grand.

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position. 

It's your time to SHINE! 

Click on the link below to make your next career move with The Star.