Are you our next rising star?  

Continue your career with us as the Senior Strata and Asset Manager at The Star Gold Coast. 

Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment. 

Our Senior Strata and Asset Manager will oversee day-to-day operations and performance of caretaking and letting assets, ensuring high standards and compliance with all relevant agreements and regulations. Forge strong relationships with the Committee and implement initiatives to maximize letting pool performance and owner returns, whilst applying a best practice approach at all times. 

A few of your responsibilities: 

• Ensure compliance with by-laws, the Building Management Statement and Caretaking and Letting Agreements. 

• Implement policies and procedures, negotiate agreements, and resolve escalated complaints. 

• Prepare budgets, manage income distribution, and oversee trust accounting practices. 

• Build and maintain relationships with all stakeholders, including representing the company at Body Corporate Meeting's and AGM’s. 

• Ensure policy compliance, support O.H.S and sustainability initiatives. 

What are we looking for 

• Pre-opening experience in large strata hotels and previous GM-level role in strata apartment letting. 

• Full QLD real estate license. 

• Strong organizational, communication, judgment, and analytical abilities; exceptional stakeholder engagement. 

• Working knowledge of relevant Acts and agreements; ability to address urgent matters and work within complex structures. 

About you  

As a proven leader in residential strata management, you excel in fast-paced environments, adeptly handling conflicting priorities. Your exceptional communication and interpersonal skills enable you to lead discussions confidently and manage stakeholder expectations effectively. You are ready to bring your expertise and creativity to enhance the management and operations of The Star Gold Coast’s residential properties. 

Your role will be pivotal in shaping the success of our Residential team at The Star. Join us in making a difference. 

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position. 

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