Are you our next rising star? 

Continue your career with us as a Night Auditor at The Star Grand Hotel.

Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

As a Night Auditor at The Star Grand Hotel, will be responsible for the overnight operations of the hotel while continuing to deliver outstanding service to our guests. Your responsibilities will include overseeing the night audit process, reconciling financial transactions, and maintaining accurate records.

This is a fantastic opportunity where you will build memorable connections as one of the first and last interactions our guests will experience.

A few of your responsibilities: 

• Conduct night audit procedures, resolve open folios, verify end-of-day tasks, and assist with audits and forecasts
• Manage all guests requests and maintain guest accounts 
• Complete check in and check out processes ensuring accuracy
• Perform and complete daily tasks in line with shift checklists 
• Respond to reservation requests in an efficient manner

What we are looking for:

• Extensive guest service experience in Front Office (previous Night Audit experience highly regarded)
• Confident in issue resolution, problem solving and decision making
• Good computer skills with knowledge of property management systems (Opera highly regarded)
• Outstanding presentation and communication skills
• Flexibility to work across a night roster from 11pm - 7:30am

About you: 

As a seasoned expert in customer service, you understand the essence of delivering world-class service. With exceptional communication skills and a positive attitude, you’re poised to excel in this role.

Your role will be pivotal in shaping the success of our Star Grand Hotel at The Star. Join us in making a difference.

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Continue to SHINE at The Star. 

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