Are you our next rising star?  

Continue your career with us as the Event Services Floor Manager at The Star Brisbane.  

The Star Brisbane is Australia’s newest entertainment hub at the heart of the new Queen’s Wharf Brisbane precinct. The first phase is now open, with more venues and experiences on the way. The Star Brisbane offers a variety of new dining, bars, and unique entertainment options. It also includes a five-star luxury hotel, The Star Grand, and a state-of-the-art Event Centre.   

As the Event Floor Manager, you will be responsible for providing engaging, efficient, and first-class guest experiences. This role will see you manage and oversee the organisation of events, conferences, exhibitions, and all other functions on behalf of internal and external guests, ensuring immaculate delivery and fostering of repeat business for The Star Brisbane. 

This is a fantastic opportunity where you can put your skills and knowledge to the test to deliver a thrilling new era for events in Brisbane.    

A few of your responsibilities  

• Manage team members and assist Event Operations Management in completing all people planning requirements, including recruitment, training and development, and performance management of team members. 

• Be the main point of contact for the client during their event and lead the operational running of events.  

• Set specific daily performance objectives for all team members and manage the service flow and performance standards 

• Ensure events are compliant with detailed client briefs, including specifications for the organisers and outside contractors. 

• Ensure an open line of communication through daily shift briefings and ensure a smooth transition and handover between all shifts 

• Communicate and implement policies and procedures to all team members ensuring operation and quality service standards are maintained.

What we will be looking for  

• Managerial experience in event or conference delivery in a similar role 

• Demonstrated ability in planning and problem-solving 

• Ability in developing cross-departmental relationships  

• Strong knowledge of food service, event set-ups and equipment requirements.  

• Excellent verbal and written communication skills 

About you 

Events are exhilarating and therefore we are looking for a candidate who loves working at pace. You will be someone that can keep their cool, think on their feet and find creative solutions to unexpected situations as they arise. The Star is all about creating memorable guest experiences and as such customer service will be key. Your passion for events is contagious and you will bring inspiration to the wider team to assist in reaching new heights. You're the subject matter expert for all things event-related, from delivering and assisting with event orders to ensuring seamless execution by the wider team is met.  

Your role will be pivotal in shaping the success of our events operations at the Star Brisbane. Join us in making a difference. 

Please be aware that eligibility checks may be required as part of the recruitment process and ongoing employment for this position.