Are you our next rising star?  

Continue your career with us as a Premium Guest Manager.  

For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.  

As the Premium Guest Manager, you will support the Senior Vice President Premium Guest and Senior Leadership team through growing our premium guest segment. You will also lead a team to manage the planning and operational function ensuring retention, growth and the professional provision of bespoke service to The Star.

This is a fantastic opportunity where you will focus on leading the team along with building memorable connections with our guests, regulatory authorities, internal stakeholders and teams. 

A few of your responsibilities:    

• Improve and implement strategies to ensure Premium Guest Executive’s guest service targets are achieved
• Develop and recommend strategies to increase Premium Guest Executive hosted player visits, retain existing VIP members and grow market share to meet business outcomes
• Provide regular meaningful feedback, coaching and guidance to Premium Guest Executives to ensure guest service objectives achieved

What we are looking for:  

• Minimum 12 months experience managing VIP customer relationships within a prominent NSW club
• Minimum of 2 years leading teams in a gaming or hospitality setting, demonstrating strong team management
• Minimum 5 years in gaming customer relations, with a proven ability to achieve acquisition KPIs
• Effective written and verbal English communications

About you:   

You have well developed business acumen and understand how to connect with a potential guest base and promote membership through exceptional guest service and product knowledge. You confidently coach and mentor, openly sharing your expertise with the wider team. You are risk-aware and promote all aspects of our commitment to taking good care of our guests, team members and the wider community.

Your role will be pivotal in shaping the success of our Premium Guest function at The Star. 

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position. 

Continue to SHINE at The Star. 

It's your move! 

Make your next move by clicking the link below.