Are you our next rising star?

Continue your career with us as the Access Control, Team Entry and Lost Property Manager at The Star Gold Coast.

Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment. 

The Access Control, Team Entry and Lost Property Manager role reports into the Security Operations Manager and will manage the delivery of security operations incorporating access control, team entry and lost property to ensure the safety of team members, guests, contractors, and company assets across The Star Entertainment Group.

This is a fantastic opportunity where you can put your skills and knowledge to the test to deliver a thrilling new era for our Security team.

A few of your responsibilities:

• Lead and oversee Access Control, Team Entry, and Lost Property operations, ensuring compliance with company policies, statutory requirements, and service standards while managing shift activities and incident reporting.
• Manage access systems and permissions, including keys, access cards, and CCTV monitoring, to safeguard company assets and support investigations into undesirable activities and compliance breaches.
• Drive team performance and development through effective staff management, training programs, and performance planning to maintain high service quality and operational consistency.

What we are looking for:

• Suitable Security Leadership experience and thorough understanding of the Team Entry, Lost Property and Access Control processes
• Relevant qualifications within the security industry
• Senior First Aid Certificate (including advanced resuscitation and defibrillation)
• Knowledge of QLD Casino Control Act 1982, Qld Criminal Code and QLD Liquor Act 1992
• Demonstrated ability in planning and resourcing people, performance management and controlling labour costs and operating expenses.

About you:

You will have a strong background in Security with hands-on problem-solving skills and the ability to motivate team members and engage with stakeholders at all levels. You will take pride in upholding the safety and wellbeing of all customers and team members and meeting all requirements.

Your role will be pivotal in shaping the success of our Security operations at The Star Gold Coast. Join us in making a difference.

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Continue to SHINE at The Star. 

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