Are you our next rising star? 

Continue your career with us as a Concierge at The Star Gold Coast.

Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

As our Concierge at The Star Grand Hotel, you will assist with leading the daily operations of the Porter Valet team to ensure a positive guest experience as well as playing a key role in promoting The Star Gold Coast as a leading entertainment destination.

This is a fantastic opportunity where you will take good care of both our guests and hotel teams.

A few of your responsibilities: 

• Lead the Concierge desk and Porte-Cochere to ensure the daily operations are efficient and guests are responded to promptly
• Supervise and provide guidance to the Porter Valet team to ensure maximum productivity
• Assist the Chief Concierge to ensure that the highest standards of service are achieved
• Creating a positive work environment that drives motivation, builds morale and teamwork

What we will be looking for:

• Passion to deliver outstanding guest experiences
• Experience in a leadership position with the ability to motivate and engage the team
• Knowledge of hotel check-in systems (Opera highly regarded)
• Excellent verbal and written communication skills
• A current Australian open drivers' licence 

About you: 

As a seasoned expert in customer service, you understand the essence of delivering world-class service. With exceptional communication skills and a positive attitude, you’re poised to excel in this role.

Your role will be pivotal in shaping the success of our Hotel at The Star. Join us in making a difference.

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Continue to SHINE at The Star. 

It's your move!

Make your next move by clicking the link below.