Join the Concierge team as the Concierge Supervisor (Bell Captain) at The Star Brisbane.

The Concierge Supervisor, who reports to the Chief Concierge, plays a pivotal role in guaranteeing guest satisfaction. You are the initial point of contact for arrivals and oversee the smooth handling of guest luggage and vehicle arrivals and departures within the hotel. Your primary responsibilities include enhancing customer service whilst boosting the performance of your team members to create an elevated guest experience.

A few of your responsibilities

• Lead the Hotel Porter and Doorman to ensure that the team's daily operations foster positive guest relations and create a welcoming environment
• Co-ordinate the arrival and departure of guests with the delivery and collection of their luggage
• Provided accurate information on services and facilities available within the property as well as informing our guests with what’s happening in and around Brisbane
• Foster a positive working relationships across all departments at The Star Brisbane
• Assist the Chief Concierge in rostering, training and communications

What we will be looking for

• Strong organisation and time management skills
• Experience as a Bell Captain or similar position within a five-star property desirable
• Leadership experience
• QLD Drivers licence with a clean driving record required 
• Ability to work in a team environment
• Excellent verbal and written communication skills 

About you

You will be an experienced hotel professional with prior porter experience who is proficient in Opera PMS. You should be deeply passionate about delivering exceptional guest experiences and possess a proven track record of leading and developing successful teams. Your approach should be collaborative and welcoming, and you should recognise the significance of instilling this culture within the team

You will have a demonstrated understanding of relevant industry regulatory requirements with experience ensuring these requirements are met as part of your ways of working. Your role will be pivotal in shaping the success of our hotel operations at the Star Grand, Brisbane. Join us in making a difference.

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

It’s your time to SHINE! 

Click on the link below to make your next career move with The Star.