Are you our next rising star?

Join our team as the Director of Premium Services at The Star Brisbane.

The Star Brisbane is Australia’s newest entertainment hub at the heart of the new Queen’s Wharf Brisbane precinct. The first phase is now open, with more venues and experiences on the way. The Star Brisbane offers a variety of new dining, bars, and unique entertainment options. It also includes a five-star luxury hotel, The Star Grand, and a state-of-the-art Event Centre.

This transformational project has brought even more excitement and anticipation to burgeoning Brisbane. It will redefine how people play, shop, and socialise in the river city.

As the Director of Premium Services, you will create and implement strategies to grow and deliver our premium guest service operations, ensuring excellence at every touchpoint. You’ll lead a high-performing team, foster strong interdepartmental relationships, and develop guest loyalty programs that drive retention and business growth.

A few of your key responsibilities:

• Lead daily operations to achieve departmental objectives.
• Drive service excellence and operational effectiveness through continuous improvement.
• Oversee the design and delivery of premium domestic player programs.
• Build strong guest relationships to ensure retention, loyalty, and revenue growth.
• Partner with Hotel and F&B teams to deliver seamless premium guest experiences.
• Manage key people initiatives, including performance, rostering, and development.
• Lead and inspire a culture that reflects The Star’s Purpose, Values, and Principles.

What we’re looking for:

• 8+ years’ casino experience, including at least 5 years in a senior guest services role.
• Proven leadership and operational management experience.
• Strong technology and database management skills.
• Excellent written and verbal communication skills (additional languages highly regarded).
• Tertiary qualifications in a relevant discipline (desirable).
• Responsible Gaming Liaison Officer (RGLO) training (preferred).

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

About us

The $3.6 billion Queen’s Wharf Brisbane development is being delivered by Destination Brisbane Consortium – a joint venture led by The Star Entertainment Group alongside its partners.

When complete, Queen’s Wharf Brisbane will deliver four new luxury hotels, more than 50 new food and beverage experiences, significant luxury retail, the restoration of nine heritage buildings and around 1,500 residential apartments.

Our Culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2025 Platinum Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It is an exciting time for The Star Entertainment Group as we get ready to start our journey to The Star Brisbane. 

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