Are you our next rising star? 

Continue your career with us as the Safer Gambling Senior Duty Manager at The Star Gold Coast!

Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

As our Safer Gambling Senior Duty Manager, reporting to the Director Safer Gambling, you will support the development, implementation, and maintenance of our Safer Gambling strategy as well as provide training for team members and the wider business to ensure operations are conducted in accordance with The Star’s values and associated laws and regulation.

This is a fantastic opportunity to lead a dedicated team, providing direction and leadership to ensure an exceptional guest experience, uphold welfare standards, conduct detailed risk assessments, and maintain full regulatory and legal compliance.

Please note, this is a 12-month secondment opportunity. 

A few of your responsibilities: 

• Support the Director of Safer Gambling through attendance of meetings to ensure compliance
• Lead engagement, coaching and performance management for the Safer Gambling team
• Build strong communication channels across business units and support strategy development
• Deliver and review Safer Gambling programmes, policies, and training to ensure legal and regulatory compliance
• Identify risks, manage exclusions, and support guests and employees affected by gambling harm
• Assess operational compliance, maintain accurate data, and support system improvements and reporting

What we will be looking for:

• Demonstrated experience in a senior leadership capacity, with proven people management experience, including driving team member engagement, capability and development
• Proven ability to build productive relationships that drive positive change within your team and with external stakeholders
• Understanding of applicable laws and regulations as they relate to the Gaming industry
• Ability and aptitude for delivering difficult decisions and communications
• Qualifications in psychology or counselling as well as experience in safer gambling and harm prevention and minimisation programmes (highly regarded)

 About you 

You are a seasoned leader who is passionate about Safer Gambling, harm minimisation and team culture. You have the ability to inspire others to prioritise safety, wellbeing and customer care and can effectively tailor your communication style to meet the variety of people you interact with on a daily basis.

Your role will be pivotal in shaping the successful implementation of our Safer Gaming strategy for team members, guests and the community. Join us in making a difference. 

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Continue to SHINE at The Star. 

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