IS Support Analyst
Today and tomorrow at Compass Group, we serve a better future by enriching people, communities and our planet. We do this because we believe that everyone should be seen and nourished as a whole person. We focus on the individual, their needs and more broadly on positive impacts in the community.
The Position:
Are you ready to take your career to the next level? We’re on the lookout for two passionate Information Systems Support Analyst to be part of our vibrant national IS group in our Melbourne and Brisbane offices! In these exciting roles, you’ll tackle escalated calls and provide top-notch support to users across Compass Group. Dive into a world of diverse systems, from switches and routers to servers and data—each day will bring fresh challenges and opportunities to shine! If you have outstanding customer service and problem-solving skills, we want to hear from you! Step into a role where your expertise makes a real difference!
The Role:
- Manage escalated tickets, complex tickets and provide expert advice on common tickets.
- Create knowledge base articles in order to review and amend Service Desk policies and procedures
- Work closely with third level infrastructure and applications teams to investigate problems and major incidents
- Promptly resolve problems, troubleshoot & escalate to second or third level support to assist the broader team in providing a stable, effective IT solution for the business
- Manage queries, trouble tickets, work orders and Requests for Service ensuring details are captured into Service Desk system and progress and outcomes communicated to the business according to agreed service levels and resolution targets.
- Provide internal systems support including switches, routers, servers, data & voice, and desktop for all users across Compass Group
- Deliver and provide remote support and assistance
- Travel where required to support or deliver IT services to all Compass Group locations
- Provide 2nd level support for external clients using Compass Group services or technology as required
The Person:
- Minimum of 3 years’ experience in a Service Desk or IT support role
- ITIL Certification is a valuable asset for this role, enhancing our IT service management
- Strong Networking skills – SOHO Network support
- Excellent written and verbal communication with a proven ability to interact with various stakeholders
- Knowledge of local and wide area networks, including VPN
- Mastery and knowledge of the Microsoft Office Suite is a plus!
- Knowledge of Windows Server & Windows desktop environments
- Knowledge of Microsoft Exchange Online
- Exceptional organisational and time management skills to keep projects on track!
- Thrive both independently and as a collaborative team player!
The Benefits:
Compass Group is an organisation that's proud of its great people. We believe in the opportunity to recognise and develop great talent and offer many diverse opportunities for career advancement. Recognised as an employer of choice we also have an attractive benefits program including a competitive salary and incentive scheme, recognition programs, paid parental leave, team event days, site-based benefits, and company discounts.
Our people’s unique backgrounds, experience, and abilities are at the heart of our vibrant workforce. We strive to create workplaces that reflect the diverse communities that we serve, where everyone feels empowered and valued. By building diverse teams means we are creating inclusive environments for all our people and those we connect with through our day-to-day operation. We welcome & encourage applications from Aboriginal & Torres Strait Islander peoples, people of all backgrounds, ages, sexual orientation, gender expressions, gender identity and people with disability.
