• Casual Role.
• Shifts across 24/7 service roster.
• Professional and supportive team environment.

THE POSITION

• You will be required to communicate with different stakeholders in a prompt, courteous and professional manner, ensuring a high level of customer service.
• Ensure communication links to internal and external service providers/contractors are maintained at all times and that requests for services are dispatched immediately. 
• Capture details relating to complaints and feedback, building defects & damage and security activities.
• Take accurate messages, repeat back to caller and dispatch, and allocate jobs within allocated time frames.
• Capture details relating to complaints and/or feedback.
• Delivering great customer service.

THE PERSON

• Experience in a high-volume contact centre/call centre environment.
• Excellent communication skills with an excellent telephone manner, including the ability to liaise with all levels of the business. 
• Highly developed computer skills. 
• Demonstrated knowledge of customer service principles and practices. 
• Ability to manage competing priorities and meet deadlines. 
• Strong written communication skills. 
• Proven experience working in tight reporting deadlines and busy workloads. 
• Proactive attitude. 
• Excellent attention to detail. 
• Highly developed interpersonal skills. 
• Ability to build rapport with customers. 
• Flexible to work across a rotating roster. 

Apply now or call 1300TALENT or email careers@compass-group.com.au for a confidential discussion.