ESS Defence has the privilege of serving millions of meals to our Defence personnel. Whether it is out in the field or in dining halls, we provide everything from snacks to buffet style meals to first class dining experiences for functions. The support we provide is vital in ensuring our personnel thrive during their service. We deliver high quality food coupled with a fantastic customer service experience.

The Position 

Are you a hospitality rockstar ready to lead our crew as the Front of House (FOH) Manager? This isn't just any job—it's a hands-on, customer-centric adventure where you'll be engaging with Defence personnel every day. You'll be at the helm of the FOH team, ensuring everything runs smoothly and by the book, from company standards to legislative requirements. Our team is tight-knit, dedicated, and always ready for action.

Key Duties 

• Cultivate a culture of teamwork, openness, responsibility, and an undying passion for quality
• Tackle performance-related issues head-on
• Keep the catering contract running like a well-oiled machine
• Lead the charge for service excellence and continuous improvement
• Nurture strong client relationships with top-notch service
• Drive compliance with rigorous safety and quality audits
• Handle daily admin tasks with ninja-like precision
• Partner with the site Operations Manager to maintain rock-solid customer relationships

The Person 

• Unwavering leadership skills
• Self-driven with the superpower to work unsupervised and support the team when needed
• Management experience, including rostering, budgets, and business management
• The brainpower to solve complex problems
• Experience working functions like a pro
• A laser focus on Work Health and Safety and mastery of Food Hygiene practices
• An expert in food safety and infection control principles
• Stellar organisational skills with the ability to juggle multiple priorities
• The ability to train others with flair
• Administrative skills that would make a spreadsheet blush

The Benefits 

We place great importance on being an employer of choice and offer excellent career opportunities including internal transfers; ongoing training and development including apprenticeships & traineeships; a competitive salary, recognition programs including awards, long service and team event days; and company discounts. 

This is a great opportunity for a proactive individual, who fits easily into a team environment and is looking for a position which offers real variety in their role and workplace. 

Join a team that shares your commitment to quality, safety, teamwork and "can-do safely".  Click ”Apply now”. 

As you will understand, Defence establishments need to be highly secure. This means that due to Defence security clearance requirements the successful applicant will be subject to an Australian Police check.