Manager – End User Experience 

Shape the future of the digital workplace at Compass Group 

At Compass Group, we know that when technology works effortlessly, our people can deliver their best work. We’re on a mission to redefine how our employees experience technology – from the moment they log in, to every collaboration, connection and innovation they drive. 

As our Manager – End User Experience, you’ll lead this transformation. You’ll design and deliver digital services that are intuitive, seamless, and empowering – ensuring technology is an enabler of productivity, not a barrier. 

This role is a rare opportunity to influence how thousands of people work every day, aligning cutting-edge solutions with strategic business priorities as Compass enters its next phase of transformation. 

What you’ll do 

• Lead end-user technology strategy to deliver seamless, intuitive experiences across devices, platforms, and digital touchpoints. 

• Oversee enterprise-wide IT service delivery, shifting from reactive support to proactive, user-centric enablement. 

• Drive adoption of automation, AI, and self-service to improve scalability, reduce manual effort, and enhance support outcomes. 

• Leverage data and analytics to identify systemic issues, enable predictive support, and drive continual service improvements. 

• Build and lead a high-performing service delivery team with strong technical and customer service capabilities. 

• Manage vendor partnerships and IT procurement to ensure cost-effective, fit-for-purpose solutions aligned with lifecycle strategies. 

• Partner with senior leaders and cross-functional teams to align user experience initiatives with organisational priorities. 

• Provide transparent reporting and insights to inform decision-making and measure impact on productivity and engagement. 

What you’ll bring 

• 5+ years’ leadership experience in IT service delivery or digital workplace transformation in complex organisations. 

• Deep understanding of end-user computing, modern workplace technologies, and IT service management frameworks (ITIL). 

• Proven success in driving enterprise-wide service improvements through automation, AI, and self-service. 

• Strong vendor management and IT procurement experience. 

• Exceptional communication skills and the ability to influence stakeholders at all levels. 

• A passion for enabling people through technology. 

 Why Compass Group? 

We are a global leader in food and support services, powered by over 500,000 talented people across 45+ countries. At Compass Group, you’ll join a future-focused IT function that’s central to our growth and innovation. We invest in our people, embrace new technology, and create an environment where your ideas shape the way we work.