Contract Support Officer

Contract Support Officer

• Cannon Hill Office
• Monday - Friday
• Support one of our largest FM contracts in the East 

Working closely with Senior Management and Operations Teams, this role is responsible for the day-to-day administration for one of our DeltaFM contracts. The role plays a critical part in ensuring compliance with the Compass Group Safety, Health, Environment and Quality (SHEQ) Management System and the client contract.

The position provides comprehensive administrative support to site operations, ensuring efficient coordination, accurate reporting, and effective communication across all levels of the contract.

THE POSITION

• Provide day‑to‑day administrative support across the contract and multiple DeltaFM sites
• Support senior management and operations teams to ensure efficient site operations
• Assist in delivering contractual requirements and operational objectives
• Ensure compliance with SHEQ management systems and safety standards
• Prepare and maintain documentation, records management, and data entry
• Produce reports, meeting minutes, and operational correspondence
• Support audits, inspections, statutory maintenance, and compliance reporting
• Coordinate maintenance activities, suppliers, subcontractors, and minor works reporting
• Maintain professional relationships with clients, staff, and contractors
• Support Maintenance Managers to achieve KPIs, deadlines, and contractual obligations

THE PERSON

• Knowledge of Facilities Maintenance processes and relevant standards and codes of practice
• Knowledge of Microsoft Office and high level of computer literacy.
• Demonstrated experience implementing and monitoring QMS programs in a multi-service environment.
• Detailed knowledge of applicable legislation.
• Management skills and training.
• High level report writing skills
• Experience in the provision of superior customer service
• Team player and able to work autonomously.
• Flexible approach and attitude
• Good communication skills

THE BENEFITS

• Opportunity to work on a high-profile FM contract
• Supportive, collaborative team environment
• Ongoing training and development opportunities
• Exposure to integrated facilities management and operations
• Stable role within a well-established organisation