Raceday Pod Operator
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Job no: 508588
Work type: Full Time - Permanent
Location: Melbourne (Kulin Nation)
Categories: Customer Service
Step into the action
Ever wondered what keeps live racing coverage running seamlessly across the nation? Step into a role where your leadership and precision ensure every race is delivered with accuracy, integrity, and impact. As part of Tabcorp’s Wagering Operations team, you’ll be at the heart of the action, helping shape how racing information reaches customers and stakeholders in real time.
How you'll be part of the action
Reporting to the Raceday Shift Leader, you’ll play a pivotal role in ensuring the smooth operation of Tabcorp’s live racing coverage. With over 150,000 races annually, your leadership will drive accuracy, compliance, and communication across your POD team.
- Lead POD team operations to ensure compliance and integrity across all race meetings
- Manage casual staff within your POD, including meeting allocation and system updates
- Drive accuracy of race closures, results, pays, and meeting information dissemination
- Create seamless communication with race stewards, Sky producers, and stakeholders
- Optimise staff performance by managing rosters, breaks, and behaviours under pressure
- Troubleshoot technical issues across host systems, pooling partners, and race control systems
- Escalate incidents swiftly to Shift Leaders, ensuring risks are managed in real time
What you'll need to succeed
You’re a confident operator who thrives in fast-paced environments, with the ability to work under pressure and inspire your team to deliver excellence. You bring a sharp eye for detail, a collaborative mindset, and a drive to make every race count.
- Experienced in leading teams and driving performance in operational settings
- Proven ability to manage incidents and make sound decisions under pressure
- Strong understanding of wagering systems and industry operations
- Ability to adapt quickly to change and maintain focus in dynamic environments
- Demonstrated capability in accurate data entry and information verification
- Skilled at fostering customer focus and supporting others to grow and succeed
Join the action, reap the rewards
We know that when we belong, we thrive. That’s why we offer:
- Time for moments that matter - from birthdays to cultural leave, flexible public holidays, and 5 days bonus leave
- 18 weeks paid parental leave for every new parent, no matter your role
- Ticketing to some of the country’s biggest racing and sports events
- Access to our leading wellbeing app and programs to help you be your best
- A range of corporate discounts and special offers with leading retailers
- A diverse and inclusive culture where everyone belongs
Who we are
We’re Tabcorp - home to TAB, Sky Racing, and MAX, shaping the future of our industry through digital innovation and cutting-edge technology. With a strong retail presence and a growing digital footprint, we connect customers wherever they play. We’re innovators and big thinkers in a fast-paced, exciting sector, committed to safer gambling and responsible play. Here, you’ll belong where the action is and make Tabcorp your home ground.
Join the action
Ready to make Tabcorp your home ground? Join a team that thrives on collaboration, inclusion, respect, and face to face connection. We welcome and support people of all abilities - if you need adjustments during the process, email careers@tabcorp.com.au.
*Please note applications close on Friday 13 February, please ensure you submit your application in time.
Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time
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