About the Role 

Tabcorp’s business to business contact centre, (located in Granville, Western Sydney) is pivotal in supporting our venue partners across our core business operations. Full, on-the-job training will be provided to bring you up to speed with our products, including TAB, MAX and Sky. Multiple positions are available, starting as soon as possible!

What you'll do 

• Answer inbound calls and webchats 

• Support our venue partners?to maintain?TAB, MAX and Sky facilities? 

• Answer calls in a timely and efficient manner,?delivering an exceptional experience to all customers 

• Handle escalations, provide appropriate solutions and alternatives? 

• Maintain accurate records of venue calls 

This is an outstanding opportunity to work in a great team environment, further develop your customer service experience and learn more about the gambling entertainment industry. 

Why work for the Service Support Centre? 

• Industry competitive salary which exceeds award rate 

• Team events and lunches which bring to life our core value of “FUN!” 

• Granville, Western Sydney location with free onsite parking 

• A dynamic and friendly office environment where you can grow your career 

Role Details 

• We have multiple roles available 

• Hours of work are based off a 5-week rotating roster, with shifts that will range from 7.30am – 4pm, 9am – 5.30pm and 2.30pm – 11pm  

• Role commences as soon as possible! 

• You must be available to attend fully paid, full-time, onsite, compulsory training for 4-5 weeks 

What you'll bring 

This role is ideally suited to applicants who have previously worked in customer service roles?with a preference for gaming or TAB experience?(this is not mandatory)?as well as a?passion for delivering a great customer experience. You’ll be computer savvy, hard-working, a quick learner and detail focused. Most importantly, you’ll be a natural communicator with the ability to engage and excite a broad range of customers. 

Next Steps 

Don't delay and apply as soon as possible! Your application will be reviewed and responded to promptly. 

Please note that all applicants are required to:

1. Provide evidence of Australian work rights (i.e. current Australian passport, Australian birth certificate or current foreign passport with appropriate Visa).

2. Complete a background check including an Australian criminal background check.