Bring on wonderful careers.

We're on a mission to bring new and uplifting experiences to our guests, transforming flying from simply 'nice', to something wonderful.

Like any good mission, this one starts with our people.

Which is why we encourage our team to embody the fun, laid back, authentic spirit we've become famous for. Because when they're free to be themselves, they're better able to own their personal responsibilities and go the extra mile to help our guests.

Job Overview

  • Work type:

    Full-Time (Permanent)

  • Location:

    Brisbane

  • Job type:

    Customer Experience & Product

  • Applications close:

    E. Australia Standard Time

Senior Manager Airline Products

Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

What you’ll be doing:

As Senior Manager, Airline Products your role is to lead a team which is responsible for the strategy, commercial performance, product management and optimisation of an existing range of airline products and services (excluding food & beverage, wifi sold onboard, and walk up lounge passes) which compliment Virgin Australia’s market positioning and customer value proposition. This includes P&L Management, revenue targets and pricing responsibility for all airline products.

You’ll be great in this role if you:

  • Have 5+ years experience in a product management role in a service industry, travel or financial services field
  • Come with demonstrated results in highly commercial environments including revenue and/or P&L accountability. Experience in building and measuring v business cases.
  • Have 2+ years experience in leading and developing Product Management Teams (digital or product)
  • Come from a solid Digital and/or Product Pricing Optimisation background
  • Can comfortably collaborate and effectively influence stakeholders in complex organisations
  • Enjoying a ‘data-first’ approach to problem solving and prioritisation
  • Have a hands on ability to run and analyse data (BI, adobe analytics, excel), converting to insights and actions
  • Can communicate complex thoughts and ideas clearly including data-driven recommendations
  • Are a natural with e-commerce and digital product management processes and practices
  • Have knowledge of the global Airline industry ancillary product market
  • Have a Degree qualification in Business or related discipline
  • Come with previous airline industry experience (desirable)
  • Have previously worked in consultancy (desirable)
  • Can work with a white label website (desirable)
  • Have knowledge in agile tools and Project management software e.g. JIRA (desirable)
  • Understand airline reservation and distribution systems - in particular Sabre (desirable)

What you’ll get from us:

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

  • Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
  • Flexible working arrangements (including work hours and work from home)
  • Discounts on travel insurance, car hire, accommodation and experiences worldwide
  • Discounted Virgin Australia Lounge membership
  • Hospitality, retail, technology, beauty services and wellness discounts
  • Wellness support, including the Converge digital wellbeing platform
  • A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
  • Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules:

We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply? We’re ready to hear from you. Apply now.

 

Apply now

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