We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It’s about going the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do. 

Recently awarded “ Best Regional Airline” in Australia , Virgin Australia Regional Airlines (VARA) is the largest provider of Fly-In-Fly Out charter services in Western Australia and has considerable experience operating both Charter and Regular Public Transport (RPT) services to small and remote communities, allowing our guests to experience Virgin Australia’s award-winning product and services across the regional network.

About the role:
Working between Perth HQ and Perth Airport office, we are seeking a highly motivated, front-line leader to join our team in Perth as Leader - Crew Performance. This dynamic role focuses on engaging and managing our Cabin Crew workforce, fostering strong relationships, and driving performance outcomes in a fast-paced, ever-changing environment. You will play a vital role in supporting a large, remote workforce, ensuring they feel valued, supported, and empowered to deliver exceptional service.

Key role responsibilities:

• Crew Engagement: Build meaningful connections with Cabin Crew to enhance morale and foster a positive team culture.
• Performance Management: Oversee crew performance, providing coaching, feedback, and guidance while addressing issues as they arise.
• Support Crew Wellbeing: Act as the first point of contact for crew grievances, managing issues sensitively and effectively in line with company policies and EBA processes.
• Operational Oversight: Monitor and manage personal and sick leave balances, ensuring adequate crew levels to meet operational requirements.
• Recruitment Pipeline: Collaborate with manpower planning to ensure a steady stream of skilled and qualified Cabin Crew to support current needs and future growth. 

Let’s get to know you:
You thrive in fast-paced environments, are resilient, and excel at building relationships with diverse teams. With strong leadership and people management skills, you know how to inspire others, manage challenges, and achieve results.

• You will be hands-on and someone who loves working with people is highly organised, and has customer service at heart.
• Demonstrated experience managing large, remote teams in a dynamic, fast-paced operational environment.
• Formal HR qualifications or equivalent hands-on experience, ensuring you can handle all aspects of team management.
• Comprehensive knowledge of aviation regulatory frameworks and operational compliance standards (desirable).
• Skilled in contemporary IR/ER management with hands-on experience navigating the Fair Work framework, ideally in aviation.
• Strong expertise in EBA/union negotiations and working within unionised environments.
• Exceptional ability to foster engagement, drive a team culture, and inspire high performance.
• Outstanding interpersonal skills, with the ability to connect and relate to team members across all levels.
• Proven capability to leverage data for actionable insights and drive business outcomes.
• A meticulous approach to quality and operational standards, ensuring no detail is overlooked.
• Thrive in high-pressure environments while maintaining focus, composure, and clarity.

What you’ll get from us

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• 5 days on-site working between our Perth HQ and Perth Airport office at Terminal 1
• Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
• Flexible working arrangements (including work hours and work from home)
• Discounts on travel insurance, car hire, accommodation and experiences worldwide
• Discounted Virgin Australia Lounge membership
• Hospitality, retail, technology, beauty services and wellness discounts
• Wellness support, including the betterme digital wellbeing platform
• A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial

Equality rules:

We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply? We’re ready to hear from you. Apply now.