Load Controller

• Permanent positions
• Be part of a world class Integrated Operations team
• Based in Southbank, Brisbane

Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

As a Load Controller you will be responsible for ensuring that accurate weight and balance data is generated in order to support safe, compliant and efficient flight operations, with an objective of transporting our guests' and payload in accordance with our airline's operating schedule.

These positions are based in Brisbane Head Office in South Bank and, you will work closely with the Load Control Manager.

What you’ll be doing

• Generate and certify accurate load documentation in line with company procedures and CASA regulatory requirements to ensure aircraft weight and balance compliance.
• Monitor the Load Control System to ensure real-time accuracy of load data for both ground and flight crews, enabling safe, compliant, and efficient flight operations.
• Proactively communicate operational constraints, issues, and policy changes to stakeholders across departments such as Flight Operations, Dispatch, Ops Control, Maintenance Watch, Engineering, and Customer Recovery.
• Collaborate with internal and external stakeholders including Cargo, Ramp, Guest Services, and Airside Services to optimise payload and ensure smooth turnaround of aircraft.
• Ensure timely delivery of loading documentation and maintain accuracy during both normal and manual/technical outage conditions.
• Actively identify and report operational hazards as part of Virgin Australia's Safety Management System (SMS) and Security Management System (SeMS), participating in safety initiatives and contributing to a strong safety culture.
• Identify and report non-standard events, system anomalies, and operational impacts.
• Complete all shift-specific duties accurately, adhering to established Standard Operating Procedures (SOPs), safety protocols, and Virgin Australia’s operational policies.
• Recommend improvements to Load Control procedures, contributing to continuous improvement efforts and the development of department strategies.
• Maintain all required technical training, qualifications, and currency for systems, safety, and load control procedures.
• Work within a 24/7 shift environment based in the Integrated Operations Centre (IOC), demonstrating strong problem-solving, decision-making, and time management skills under pressure.
• Support the promotion of an inclusive, respectful, and resilient workplace culture aligned with Virgin Australia’s vision of being the airline people love.

You’ll be great in this role if you…

• Demonstrated understanding of airline or similar logistical operations
• Very good understanding of aircraft weight & balance and aircraft performance
• Ability to commit to working a rotating day and night roster
• Excellent problem solving and organisational skills
• Demonstrated experience building relationships with key internal and external stakeholders
• Proficient in MS office suite of applications

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
• A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs
• One of Brisbane’s most admired head office locations, with South Bank train station, a supermarket, pharmacy, and lunch options downstairs plus a 5-minute walk to the Busway, a rooftop restaurant and onsite gym (with a low membership fee) and South Bank Parklands just across the road
• Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
• Cheaper hospitality, retail, technology, beauty and wellness services
• Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
• ‘Dress for Your Day’ – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.

When everyone is included, everyone wins

We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply?

We’re ready to hear from you. Apply now.