Hello. We're Virgin Australia. And we're back (in a big way) We're the airline that's always done things a little differently. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It's about going the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do.

About the role:

The Inflight Experience team is expanding, and we have an exciting opportunity for a Cabin Crew Performance Specialist to join our team at Virgin Australia HQ in South Brisbane. In this role, you'll develop systems and processes to present meaningful data and highlight trends for cabin crew performance metrics, while supporting our strategic transformation initiatives.

You'll convert inflight performance data into dashboards and reports, then analyse this data to provide performance insights to the Inflight Experience Leadership team. Through your analysis, you'll identify key trends and opportunities, making recommendations on initiatives to achieve our operational and transformation goals while working with stakeholders to implement performance improvement programs.

You'll be great for this role if:

• 2-5 years' analytical experience solving complex problems
• Ability to research and present data effectively
• Strong presentation and facilitation skills
• Workforce planning and budget experience
• Cost transformation program experience
• Excellent organisational skills
• Multi-tasking and prioritisation abilities
• Exceptional attention to detail
• Strong communication skills (written, verbal, numerical)
• Small team collaboration experience
• Relationship building skills
• Ability to influence others
• Microsoft Power BI knowledge

Desirable skills:

• Relevant Degree
• Aviation/travel or transportation experience
• Equivalent experience working within a similar role in an operational division
• Project/Program management experience
• Ability to relate existing policy to work assignments or rethink the way a specific body of knowledge is applied in order to solve problems
• Financial and budgetary exposure in an operational environment
• Planning, organisational skills and systemic approach to business improvement
• Expertise in driving change in complex and dynamic environments
• An understanding of aviation, travel or transport systems

What you'll get from us:

We're committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
• Flexible working arrangements (including work hours and work from home)
• Discounts on travel insurance, car hire, accommodation, and experiences worldwide
• Discounted Virgin Australia Lounge membership
• Hospitality, retail, technology, beauty services, and wellness discounts
• Wellness support, including the Converge digital wellbeing platform
• A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social, and financial
• Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules

We're all individuals. We love that. That's why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply?

We're ready to hear from you. Apply now.