Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions. 

What you’ll be doing:

As our Crew Culture Manager, you’ll be the heartbeat of our Customer Service and Cabin Crew operations—shaping a high-performance culture and inspiring teams to deliver unforgettable experiences at every customer touchpoint. You’ll mentor a team of Leaders, champion engagement, and embed a customer-first mindset while ensuring compliance and safety standards are met in line with Virgin Australia’s Safety Management System.

You’ll also drive operational excellence by executing our people strategy, fostering strong stakeholder relationships, and creating an open, transparent environment where feedback thrives. Most importantly, you’ll lead an infectious service culture that empowers our people to consistently deliver service excellence and make every journey memorable.

This is a 12 month maximum term opportunity.

You’ll be great in this role if you:

• Experience in an operational leadership role in a fast paced, high pressure environment
• Comprehensive understanding of operations and resource management principles
• Sound knowledge of SEP, service procedures and guest care
• Demonstrated ability to influence and engage business leaders
• Emotional intelligence; the ability to read, monitor and understand behaviours and respond to affect positive outcomes
• Ability to drive positive customer outcomes through a large diverse workforce

What you’ll get from us:

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
• Flexible working arrangements (including work hours and work from home)
• Discounts on travel insurance, car hire, accommodation and experiences worldwide
• Discounted Virgin Australia Lounge membership
• Hospitality, retail, technology, beauty services and wellness discounts
• Wellness support, including the Converge digital wellbeing platform
• A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
• Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules:

We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQIA+ community, and anyone else who wants to join our family.

Ready to apply? We’re ready to hear from you. Apply now.