We are looking for an experienced Digital Product Owner to join our Commercial Mass Market team within Retail Markets.

Reporting to the Product Manager, you’ll help translate strategic vision and strategy into actionable well defined work items. You’ll own and manage the journey backlog, breaking down epics into clear user stories with defined acceptance criteria, ensuring the development team understands the purpose and scope of each task.

As Product Owner – Mobile Engagement & Self-Service, your focus will be advancing digital self-service capabilities across usage, billing, payments, and account management for both traditional and new energy products via mobile-first experiences. As Product Owner, you will maintain a continuous flow of value by guiding features from concept through to delivery, collaborating with Business Analysts, UX and Experience Designers, content leads, SME’s and technical specialists to refine requirements, validate assumptions and prioritise work according to business value, technical complexity and customer impact.

You'll also serve as the key liaison between digital journey teams and senior leadership, regularly communicating progress, risks, and dependencies.

This role requires:

• Significant experience as digital product or senior business analyst, with a focus on web customer self-service platforms and mobile apps.
• Proven experience in leading a cross-functional team to successfully deliver strategic and tactical digital experiences
• Strong influencing, storytelling, verbal, and written communication skills with the ability to align technical and non-technical stakeholders to deliver against target outcomes
• Personal resilience and the ability to remain calm under pressure

For further information on the role, please reach out to Alakshendra Swarup.

To view the position description please click on the link below:

 PD Product Owner - Mobile Engagement and Self-service.docx

Before submitting an application, please ensure that you have spoken with your direct manager.