Customer Service Supervisor
Division: Boral Constr Mat Limited
Department: QUARRIES QLD
Work type: Permanent - full time
Location: Brisbane
Your next opportunity:
Based in Milton and reporting to the Logistics Manager SEQ Quarries, Boral are looking for an experienced Customer Service Supervisor - Logistics (Tippers) to join the team on a permanent basis. You will be responsible for leading the Team of Allocators and Customer Service Agents and ensuring customer orders are resourced and DIFOT and their expectations are met with efficiency.
Your day will involve:
- Ensure customers service expectations are consistently met
- Continuously review and improve customer service delivery
- Maximise the value to the organisation through identifying and delivering flexible effective allocation models and service opportunities
- If required, realign customer expectations in line with business capabilities to ensure continued positive relationships without compromising safety or operational effectiveness
- Ensure timely and accurate customer communications are aligned with effective allocations to meet customer expectations
- Identify opportunities for alternate allocation strategies to meets customer expectations improving profitability and customer service
- Capture and communicate market intelligence to the business
What are we looking for?
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A good communicator with the ability to lead and influence a team
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Someone that can think on their feet handling multiple tasks
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Previous allocations experience essential
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Transport industry experience (preferred)
- Strong people leadership skills and communication skills (both written and verbal)
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Demonstrated ability to develop effective working relationships with all people
- Ability to work independently and prioritise competing deadlines
- High standard of internal customer focus
- Experience in managing an allocations team that meets or exceeds KPI’s (service delivery, quality) preferred
About Boral Quarries
Boral is Australia’s leading quarry operator, with 76 quarries, sand pits and gravel operations, supplying about 30 million tonnes of product annually. Our raw materials of stone, gravel and sand are used to build our homes, workplaces, public buildings, roads, and key infrastructure projects.
Our people provide solutions to help customers and stakeholders build a sustainable future in a changing world. Our values are what matters to us and guide our behaviours: Safety, Teamwork, Ambition, Accountability and Respect.
We’re proud of our legacy as a great Australian business and have a strong foundation to improve and continue fulfilling our purpose and what we do best - building something great.
Boral values and is committed to creating a diverse working environment and is proud to be an equal opportunity employer. All suitable applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, disability or age.
Application closing date:
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