Business Unit: Business Management & Control (Technology Operations & Cyber Security, COO)
Salary range: £38,400 - £48,000 per annum DOE
Location: Hybrid - Requirement to work from VM offices when required with ad hoc meetings to supplier locations.
Contract type: Permanent

Our Team

The overarching ambition for COO remains – leverage the power of technology to deliver superb products and services for our customers. Technology Operations & Cyber Security (TOCS) plays a critical role in that pursuit, specifically, protecting our organisation and its critical data from cyber criminals as well as managing all technical services used by colleagues and customers alike.

Business Management and Control (BM&C) ensures TOCS are effective and fit for purpose in this ambition by leading the way in Financial Planning & Management, Third Party Management, Risk & Control, People & Engagement and Insights & Reporting.

An exciting opportunity has arisen for an experienced Business Governance Manager to shape, support and maintain governance within TOCS for our most important technology suppliers and cloud service providers.  This is a key role in aligning industry best practices, regulatory standards and internal frameworks within our overall business strategy. This role will help set us up to be fit and fast for the future.

As a Business Governance Manager, you’ll be responsible for ensuring effective management of our third-party suppliers regarding documentation and artifacts.  We have a current operating model in place but are looking to expand this to best in class utilising updated frameworks through to digitised ways of management such as Power Bi reporting and utilisation of Co – Pilot functionality.

You will have daily interactions with both external suppliers as well as wide range of internal stakeholders.

You’ll be working with a diverse group of highly specialised experts in Technology and Cyber Teams, Procurement, Legal, Incident Management, Disaster Recovery and Senior Management – and building strong working relationships with all will be needed for us to be successful.

You’ll build deep relationships with our suppliers, getting to know the people and the organisations, and you’ll make sure they know us.

What you’ll be doing…

• Contract Management: Reporting into the Senior Third Party & Commercial Manger, you will be responsible for timeline planning for the direct team and wider TOCS for all contract renewals to allow for a central view and timely management with Procurement. This enables successful execution of renewals, new agreements, and terminations, supported by integration into Power BI.
• Commercial Management: Central point within the team for management and payment of invoicing while liaising with the relevant Technical Supplier Managers along with the finance planning team.
• We are currently in the process of moving across to a new risk management tool of which incorporates, invoicing, contracts, risk matrix management and service performance. This role will take the lead for the team to ensure its success throughout the integration programme.
• Third Party Governance Framework: Ensuring adherence to Virgin Money Supplier Relationship Management & Policies. Where changes are made centrally, reflecting these throughout all documentation and working with suppliers to inform them of any updates to ensure a collaborative approach to relationship management.
• Stakeholder Management: Providing wider support to Technical Supplier Managers and Senior Manager within the team as well as stakeholders outside of. Team partner to the wider procurement team including 3PR, Risk, SRM to ensure high stakeholder engagement.
• Operational Resilience: Knowledge sharing on documentation for broader TOCS regarding Third Party Management best practices. Aligning ways of working to set us up for the future.
• This role will be the central point of contact for review and control of TOCS Supplier Resilience such as IRQs, BC, and Exit Plans.
• Providing support and assistance for external/internal audits.
• Central point of contact for controls testing.
• Change Management: Central contact for facilitation of the Coupa rollout. This role will ensure correct uploading of documentation and ongoing maintenance of artifacts.
• Succession Planning: This role will have a career alignment into the Supplier Management team with progression into a more senior role – Technical Supplier Manager.
• Line Management: One direct report to manage, which will include coaching and development, monthly 1-1s, and annual and quarterly performance reviews.

You will need to have…

• Experience in the financial services industry.
• Good knowledge of Supplier Relationship Management Framework.
• Understanding of Operating and business models.
• Excellent experience of working to policy and governance frameworks in line with operating models and where required identifying gaps along with the proposed remedy and action plan
• Knowledge of IT and Cyber Security services and Industry.
• Proficiency in Microsoft Office packages – Word, Excel, PowerPoint, PDF, and Power BI.
• Knowledge and experience of managing a wide range of stakeholders both internally and externally.
• Ability to confidently take ownership of tasks by using own initiative and experience to interpret information and provide the correct solution.
• Ability to exhibit a high level of accuracy and attention to detail.
• Line management experience or willingness to learn and develop skills to become a people leader.
• Experience of handling stakeholder enquiries and dealing with or directing as appropriate.
• A genuine passion for providing excellent stakeholder service.
• Confident, articulate, and enthusiastic and able to represent the area dealing with senior stakeholders.
• Organized, self-motivated, and a team player.
• Excellent analytical and communication skills.
• Ability to deal with a fast pace of change and direction while remaining positive with a can-do attitude.

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more.
• Up to five extra paid well-being days per year​. 
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. 
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. 

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. 

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with.  We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, ‘Making You Happier About Money.’ Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.

Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.  

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks. 

Advert close date is 21st May 2025