Business Unit: Customer Operations
Salary Range: £76,000 - £95,000 per annum DOE + red-hot benefits
Location: UK Remote – Must be willing to travel on occasion
Contract Type: Permanent   

Our Team

We’ve got a brilliant opportunity for an enthusiastic and motivated individual to join the team! The Senior Manager Commercial Partnerships will play a pivotal role in managing the key partnerships that provide the operations across the full Financial Care portfolio! You’ll work to ensure optimal business value is delivered from any strategic partnerships.

You’ll be part of the Financial Care extended leadership team, reporting to the Head of Financial Care and will deputise for them on an ad hoc basis.

What you’ll be doing

• Responsible for the oversight and management of the partner organisations with respect to contractual obligations to ensure that they deliver high quality and well-respected services in line with the VM supplier management framework.
• Identify new partnerships and opportunities that will grow revenue streams and aid the FC team in meeting their targets and objectives.
• Build and nurture key supplier relationships, working with partners to develop strategies that support the delivery of the bank’s objectives.
• Development and agreement of joint commercial, customer, and operational plans with partners.
• Lead the team to embed the risk framework within the Commercial Partnerships team, responsible for partnership risks within the governance framework, mapping out best practice and leading sessions to encourage best practice.  Ensure all related regulatory, conduct and credit risks are identified, managed, and mitigated.
• Provide support with strategic projects (e.g., continuous improvement, innovation led initiatives, supplier collaboration, etc.), to drive mutually beneficial improvements in customer propositions, cost reduction and service improvement.

We need you to have

• Proven background and experience in a Partnership or Relationship Management Financial Care role including in general Oversight within Banking or Financial Services.
• Expert in outsourced contract management.
• Proven track record in developing and maintaining senior stakeholder relationships with the ability to influence and negotiate.
• Expert level ability to design, implement and lead a TPRM principled adherent supplier control framework
• Expert knowledge of MCOB & CONC plus all other relevant regulatory obligations

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more.
• Up to five extra paid well-being days per year​. 
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. 
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. 

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with.  We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, ‘Making You Happier About Money.’ Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.

Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.  

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.